Insurance Customer Service Representative at United Bank of Michigan in Wayland, Michigan

Job Description:

This position helps maintain a high level of client service and satisfaction by providing prompt, accurate and courteous service through excellent verbal and written communication skills to all insurance agency clients. Tasks performed will be a variety of routine and semi complex duties.

As a full-time employee of United Bank, you would join an outstanding, supportive culture of employees. You would also gain several attractive benefits, including the following:

• Paid vacation, sick, and personal days;


• Health, dental, vision, and life insurance;


• Long and short-term disability;


• 401(k) retirement plan with company match;


• Education reimbursement;


• Wellness opportunities;


• Training and development opportunities;


• Pay for performance;


• Promote from within philosophy;


• Bank products and services;


• Inclusive employer that celebrates and encourages the uniqueness of each person;


• Veteran friendly employer.

We have an excellent opportunity for a full-time Insurance Customer Service Representative. United Bank is searching for driven individuals who are focused on building relationships with our customers by meeting their financial objectives. Whether you have several years of experience or are new to the banking industry, we would love to help you achieve your personal and professional goals.

Essential Duties and Responsibilities:

Day to day responsibility for answering phones and properly routing calls. Respond to client inquiries, incoming e-mail, mail, and company requests in accordance with agency guidelines. Attaching of carrier transactions into our agency document management system each day for both commercial and personal clients. Recording and reporting insurance claims, ensure proper documentation, and follow up as necessary. Responding to carrier memos in relation to inspections, surveys, and appraisals for both new business and renewal business. Participate in courses for insurance/sales skills and keep current with industry trends. Undertakes special projects relating to departmental services as assigned. Responsible for areas of compliance as it relates to this position. Undertakes special projects relating to departmental services as assigned.

Preferred qualifications:

• High school diploma or GED equivalent;


• 3 to 6 months related experience and/or training;


• Regular standing and walking;


• Utilizing hands & arms;


• Ability to talk & hear.

United Bank of Michigan is proud to be an Equal Opportunity and Affirmative Action Employer, and to have an inclusive culture to promote and ensure equal opportunity decisions regardless of race, color, gender, disability, sexual orientation, gender identity, veteran status or any other legally protected status.

If you require an accommodation to apply to this position, please call (616) 559-4526, or email careers@UnitedBank4U.com. This contact information is for accommodation purposes only