Service Desk Technician with Top Secret/SCI clearance at Aleut Federal, LLC in Colorado Springs, Colorado

Job Description:

Aleut Federal, LLC


Job Category: Technology
Requisition Number: SERVI001988

Posted: April 18, 2024
Schedule: Full Time
Location: Colorado Springs, CO 80919, USA

Job Details

Description

ABOUT ALEUT FEDERAL

At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is to support our “Shareholders,” the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our Shareholders by providing excellent service and quality results to our Clients, and the various branches of the federal government. We engage in our local markets, so community service is embedded into our process.

Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth, and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.

The Aleut Federal motto is “We are One” because we truly believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.

The Service Desk Technician supports USSPACECOM on-site, near Peterson AFB, CO. This is an onsite position.

Salary Range: $26.45-$33.65 per hour

Responsibilities:

• Meet all government IT requirements for the entire life-cycle of each IT service to include steady-state day-to-day operations
• Provide IT services to the government based on the Industry Best Practices framework that allows for high-quality, measurable performance of IT services
• Perform tasks associated with IT System Administration and maintenance in support of the following existing and future government networks: NIPR, SIPR, JWICS, and all other IT initiatives as determined by the government and coordinated through the COR.
• Troubleshoot, fix failures and document them in a maintenance log
• Perform preventative maintenance which includes but is not limited to the installation of new software releases, system upgrades, and patches
• Test and evaluate new hardware and software to determine compatibility with current systems
• Provide consolidated help desk function/serve as the government IT focal point for customer support. The consolidated help desk function shall be capable of handling the full range of IT-related issues

• Support customer problem resolution, trouble calls, and maintenance requests, track communication system outages, and repair actions until the issue is resolved

• VTC support as needed, including scheduling and deconflicting conferences, and troubleshooting any audio/visual issues
• Serves as On-Site Computer Maintenance Technician
• Other IT duties as assigned

Requirements:

• Minimum high school diploma
• IAT Level II Certification (Security+ CE, CND, SSCP, GSEC, GICSP, CySA+, or CCNA Security)
• Customer service focused
• Foundational knowledge of end-user IT equipment
• Active Top Secret clearance with SCI eligibility
• Must work on-site

Preferred

• One (1) - three (3) years of experience with customer-focused system administration
• Projection and VTC experience
• System administration experience (preferably with USAF NIPR, SIPR, and JWICS)

This is a continuous job opening.

Aleut Federal is an EEO employer - M/F/Vets/Disabled #aae#CJ

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