Chief of Staff, Military and Veteran Services at TriWest Healthcare Alliance in Phoenix, Arizona

Job Description:

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!!

We offer remote work opportunities (AK, AR, AZ, *CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)

Job Summary

The Chief of Staff assists a senior executive with day-to-day activities, including assigned special projects. Works closely with the senior executive's team responsible for completing C-suite-level projects and initiatives; creates presentations and materials, and prepares and analyzes data to support these initiatives. This is a high intensity position that requires a strong analytics knowledge, technical writing skills, project management experience and leadership skills. Monitors and drives progress for multiple large TriWest initiatives, working closely with ePMO, program managers, project managers and business leaders to proactively address systemic concerns and completes initiatives. Drafts white papers based on data analysis and research. Utilizes consulting and facilitation approaches for collaboration with business and project owners and other stakeholders.

Education & Experience

Required:

• Bachelor's degree in Business Administration, Healthcare Administration, or related field, or equivalent experience
• 5+ years' experience managing complex initiatives that includes leadership roles in driving results
• 5+ years' experience in business analysis, strategic planning, and/or consulting
• Extensive experience with MS Office products to include Word, Excel, PowerPoint, Visio, Project and other reporting and statistical tools
• Experience in process and program improvement and business planning
• Experience in managing multiple business initiatives simultaneously
• Experience preparing presentation and reports

• Experience and knowledge of the VA health system and/or Military Health System

Preferred:

• Master's degree in Business Administration, Healthcare Administration. or related field
• Previous experience staffing senior level officers/executives
• 5+ years' experience in project management, with projects supporting senior and C-suite leaders
• 5+ years' experience managing complex projects/teams
• Healthcare, management, or analytical consulting experience

Key Responsibilities

• Works directly for the assigned senior executive on projects and activities as requested. Also works closely with other members of the management team.
• Works on multiple high level projects including logistical coordination, data analysis, contract management and written communications in support of various business initiatives of high visibility, applying project management tools and methodologies and leadership skills to meet or exceed deadlines.
• Assists senior executive with tracking and monitoring strategic business initiatives ensuring timeliness, anticipating and resolving issues, ensuring quality and effective integrations or transitions.
• Accompanies the senior executive to high level meetings; takes initiative to create front end materials for the meetings, and to follow up on action items following the meetings, anticipating the needs of the senior executive.
• Facilitates communication, coordination and collaboration with corporate management on behalf of senior executive. Serves as primary interface with corporate leadership in tracking and resolving issues.
• Provides meeting management, planning and coordination, and drafts agendas, presentations, handouts and read-ahead materials for executive and internal committee meetings and conferences. Ensures that the senior executive is prepared for meetings by coordination of agendas and briefings/summaries in advance. Prepares information papers, fact sheets, and other correspondence with very short completion times.
• Anticipates issues and opportunities and advises senior executive accordingly. Develops and maintains necessary tracking matrices and deliverables. Measures progress of meeting targeted goals, keeping the senior executive properly informed. Supports the management of the executive's calendar to ensure goals are met.
• Coordinates special projects, including business planning initiatives, and reporting as requested and in collaboration with ePMO. Responsible for ensuring the confidentiality of strategic business data and information.
• Serves as business owner for projects directed by the senior executive that are aimed at improving business processes and efficiency.
• Maintains knowledge of all contract provisions.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using MS Project, Word, Excel, Visio, Outlook, TriWest Intranet, the Internet, and department software applications.

Creativity / Innovation: Has the ability to develop unique and novel solutions to problems. View change as necessary.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Proactive in approach to work. Critical thinker with ability to focus on things which matter most to achieving outcomes. Commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicates clearly, and draws sound conclusions.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously, while maintaining focus, and control of workflow.

Leadership: Successfully manage different styles of employees. Provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Proficient in current trends in health care management with emphasis in customer service, network management, utilization and financial trends; collaboration skills to work with TriWest management team across multiple locations; networking skills with all levels, including subcontractors.

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage


• Generous paid time off


• 401(k) Retirement Savings Plan (with matching)


• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance


• Tuition reimbursement


• Paid volunteer time

*Annual base salary for Colorado and Washington State residents will range from $159,000 - $176,000 depending on experience

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.