Manager, Business Continuity & Disaster Recovery at TriWest Healthcare Alliance in Phoenix, Arizona

Job Description:

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Responsible for implementing comprehensive business continuity and disaster recovery plans across all lines of business to ensure the resilience and sustainability of our operations in the face of adverse events. They will manage vital aspects of the program, including Risk Assessment, Business Process Change Identification, RTO/RPO Facilitation, Gap Identification, Business Impact Analysis, System Service Level Management, and Technology Change Management. The BCDR Manager is responsible for designing, developing and implementing the change management discipline within enterprise technology.

Education & Experience

Required:

• Bachelor's degree in Business Administration, Information Technology or related field or equivalent work experience
• U.S. Citizenship
• Must be able to receive a favorable Interim and adjudicated final Department of Defense background investigation
• 7+ years of progressively responsible management experience in the business continuity disaster recovery field
• Certified Business Continuity Professional (CBCP) accreditation; or equivalent in education and work experience
• In-depth knowledge of business continuity and disaster recovery best practices, standards, and methodologies, such as ISO 22301, NIST SP 800-34, and ITIL
• Demonstrated experience in developing and implementing business continuity and disaster recovery plans in response to real-world incidents or disasters
• Leadership experience in technology change management, governance, or related roles
• Working knowledge of change management principles and best practices such as ITIL, COBIT, or other relevant frameworks
• Proficient with MS Office Suite and collaboration tools

Key Responsibilities

• Facilitate the implementation of business continuity and disaster recovery strategies to minimize the impact of potential disruptions to our business operations.
• Collaborate with key stakeholders across the organization to identify critical business functions, processes, and systems, and develop plans to ensure their continued operation in the event of a disaster.
• Conduct risk assessments and business impact analyses to identify vulnerabilities and prioritize areas for improvement.
• Lead the development and maintenance of business continuity and disaster recovery plans, including documentation, testing, and training for relevant personnel.
• Coordinate with external partners, vendors, and government agencies to enhance the organization's disaster preparedness and response capabilities.
• Provide regular reporting to senior management and other stakeholders on the status of business continuity and disaster recovery initiatives, including key metrics and performance indicators.
• Maintain Continuity of Operations Plan (COOP).
• Work with IT representatives to document and maintain DR Plans.
• Conduct RTO and RPO recalibration exercises and assesses RTOs and RPOs vs current recovery time and recovery point capabilities.

• Develop, maintain, and enforce technology change management policies, procedures, and standards in alignment with industry best practices and regulatory requirements.
• Serve as the primary point of contact for technology change management governance, providing guidance and support to project teams and stakeholders on governance-related matters.
• Establish and maintain a change control board or committee to review, assess, and approve technology change requests based on predefined criteria and risk assessments.
• Monitor and track technology change requests, ensuring that they are properly documented, assessed, and approved in accordance with governance protocols.
• Conduct regular audits and reviews of technology change management processes to identify areas for improvement and ensure ongoing compliance with governance standards.
• Develop and deliver training programs and materials to educate project teams and stakeholders on technology change management governance requirements and best practices.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Computer Literacy: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Working Conditions

Working Conditions:

• Availability to work before and after normal business hours and weekends as necessary
• Works within a standard office environment and at home when appropriate, with limited travel
• Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage


• Generous paid time off


• 401(k) Retirement Savings Plan (with matching)


• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance


• Tuition reimbursement


• Paid volunteer time

*Annual base salary for Colorado, Hawaii and Washington State residents: Approx. $150,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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