Member Services Manager at Frist Art Museum in Nashville, Tennessee

Job Description:

Essential Job Functions:

* In coordination with CDO, achieve annual revenue, household count, and attendance goals for the Membership Program.

* Manage Membership staff, including hiring, mentoring, goal setting, and performance reviews.

* Identify prospects from within the membership base for other development programs.

• Evaluate the membership plan and work in coordination with the Chief Development Officer to ensure the program is in alignment with the Museum's strategic plan.
• Maintain budget for membership program.
• Plan and implement lively and engaging member activities in coordination with Development, Education and Curatorial teams- including but not limited to previews, behind the scenes, and other activities designed to encourage growth in membership.
• Work with Chief Development Officer and Communications team on membership marketing plan, including Member Preview invitations, general solicitations, promotions, and special event promotion.
• Write copy for invitations, monthly membership emails, promotional materials, and membership related events on the website as needed.
• Oversee membership customer service processes including the processing of memberships in Altru and mail acknowledgement (membership card with tax receipt).
• Ensure membership information and documentation is properly managed, including Altru database, hard copy files, and correspondence.
• Provide monthly membership financial reports and dashboard information to the Chief Development Officer.
• In collaboration with Guest Services, ensure proper training on membership program, policies and procedures, and strategies to increase on-site sales with all front of house staff. Maintain visitor conversion rate reports.
• In collaboration with Guest Services, handle all membership requests, inquiries, or complaints on a timely basis.
• Other duties as assigned, including assistance with other Development projects and events when needed.

Education: B.A./B.S. degree or higher, or equivalent professional/leadership training in the field.

Skills, Knowledge, and Abilities:

• The individual will need to maintain confidentiality of all membership information.
• Enthusiastic and outgoing personality with high level of customer service and sales skills is expected.
• Must have excellent communication skills with the ability to interact and integrate with variety of people and develop positive relationships.
• Strong organizational skills, self-motivation, and attention to detail are necessary as well as creativity in reaching potential members.
• This individual must have working knowledge of Microsoft Office/Office 365 (Word, Excel, Outlook, Power Point) and database experience-Blackbaud Altru is beneficial.
• 1-4 years related experience in areas of nonprofit, membership, development, sales, or marketing.
• Able to work evenings and weekends, occasionally

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demands may include:

* Lifting materials up to 25 pounds

* Stooping, bending, kneeling

* Standing for long periods of time

* Working at computer for long periods of time

In compliance with the Americans with Disabilities Act, the Frist Art Museum will provide reasonable accommodations to qualified individuals with disabilities to perform the essential functions.

The Frist Art Museum is an Equal Opportunity Employer

Women, minorities, and individuals with disabilities are encouraged to apply.

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