Senior Billing Data Analyst at NICE Systems, Inc. in Sandy, Utah

Job Description:

So, what's the role all about?

The senior billing data analyst oversees end-to-end Order Management and Billing activities in Finance. This position is responsible for the completeness and accuracy of all customer invoices. The position monitors team productivity, coaches, and trains team members to improve throughput and accuracy, recommends process improvements and ensures operational efficiency targets and KPI's are being achieved. This role is a critical part of maximizing the company's revenue and cash flow through accurate and timely billing.

How will you make an impact?

• Use SQL and systems skills/knowledge to research billing error root causes, resolve issues and recommend system changes to correct deficiencies.
• Reduce Credits due to billing errors through root cause analysis and process improvements.
• Ensure the Order Management and Billing Department is SOX and Audit compliant.
• Ensure product builds and pricing plans are set up, tested, and functioning correctly in the billing system.

• Tech-savvy skills in mastering business systems and data
• Proficiency with Salesforce, Microsoft Suite, CRM systems, Dashboards & BI Reporting
• Experience using Excel and SQL for data extraction and analysis.

• Bachelor's degree in business, Finance or Accounting, or equivalent work experience required. Master's Degree preferred but not required.
• 6-8+ years' experience running billing systems, preferably in the telecommunications and/or software industry.

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.