Applications Training & Support Coordinator at Boise Cascade Company in Boise, Idaho

Job Description:

Boise Cascade Building Materials Distribution has an opening for an Application Training/Support Coordinator. Please review the responsibilities and needed qualifications below and apply today!

 

Boise Cascade Company has been in the business of manufacturing wood products and distributing building materials for over half a century. We are one of the largest producers of engineered wood products and plywood in North America and a leading U.S. wholesale distributor of building materials. Because our business is built on relationships, our associates are critical to our success. We are committed to investing in them and that is why we offer a comprehensive benefits package designed to have a positive impact on all areas on your life – from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. Please review the responsibilities and needed qualifications below and apply today! Here’s a snapshot of what we offer:

• We care about your Health, Well-Being, and Future:




• Medical + Prescription, Dental + Vision




• Flexible Spending Account, Health Reimbursement Account, Preventive Care




• Life and Accidental Death Insurance, 401(k)/Roth Retirement Plan Options with Employer Contributions


• Tuition Assistance, Employee Assistance Program




• We offer paid Time Away from Work:




• 8 Holidays, Personal/Vacations Days


• Disability Benefits, Parental Leave




• We Appreciate you:




• Competitive Base and Incentive Pay for all positions


• Service Recognition Program


• Professional development and career progression opportunities

 

The position performs Tier 1 user support for both hardware and software.  User support activities include on-line and telephone support for our forty-two distribution centers and regional offices.  Hardware support includes supporting user issues on both personal computers, thin clients, and mobile devices such as phones and tablets.  Software support includes a number of applications including Citrix, ERP, WMS, and the Microsoft Office Suite.  We are building a multi-member team to provide support during Boise Cascade Building Materials Distribution’s operational hours Monday through Friday.  The shifts will be 4 a.m. MTN to 1 p.m. MTN and 10 a.m. MTN to 7 p.m. MTN on a rotating basis.  No prior experience with IT Support is required.   We will provide the in person and remote training required to make you successful in your new career.

Basic Qualifications: College degree, or equivalent work experience in related job function. Working Conditions include a normal office environment with moderate travel may be required (5% to 10%). Response to operating problems is urgent; response often requires work outside normal business hours.

 

Preferred Qualifications: Prefer degree in computer science, computer information systems, business, or a related field. Typically more than 3 years of experience in related job function preferred. Ideal candidate is a self-starter, works well in a small, self-managed work team, and possesses proficient computer and analytical skills, and effective communication, interpersonal, organizational, and technical skills. 

 

Competencies: Building Partnerships, Coaching, Communication, Continuous Learning, Customer Orientation, Decision Making, Initiating Action, Managing Work, Planning & Organizing, Technical/Professional Knowledge & Skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Information Technology

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