Tray Line Server at Massachusetts General Hospital(MGH) in Boston, Massachusetts

Job Description:

OVERVIEW STATEMENT:
• Works under general supervision of a Food Service Supervisor and follows established procedures and job flows.
• Cleans assigned area & equipment after meal service.
• Delivers food to Patient floors.
• Checks in daily food and non- food items for tray line and stores them in a sanitary manner.
• Obtains and stocks all items necessary to operate tray line from other areas of the department.
• Ensures that tray line operations run in an efficient manner.


PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Work assigned station on tray line.
• Prepare and deliver Patient food trays.
• Prepares workstation along tray line: assembles utensils, proper containers and plates in appropriate quantity for meal service. Alert appropriate personnel within area if additional products or supplies are needed. Alert appropriate personnel to issues such as incorrect temperature, poor appearance of food, unacceptable quality of any kind as far as the food is concerned.
• Breaks down and restocks all workstations when meal service is complete. Washes assigned area of tray line. Stocks all refrigerators, check temperatures of all refrigerators. Report any problems w/equipment or refrigeration to supervisor. Prepares next meal service trays with mats and napkins. May be assigned to breakdown and clean tray line conveyor belt clean and polish roll- in refrigerators and air curtains, bain- maries, milk coolers and diary box using designated cleaning supplies.
• Delivers food trucks to patient floors as assigned. Assures all food trucks are placed in galley refrigerators and secured. Picks up food tray trucks from patient floors after each meal period. Delivers outpatient/inpatient box lunches /dinners (or meals) to Emergency Department, Blood Bank, APS, Ellison 2,etc...as needed.
• Pick- up and Store supplies from the DSC. Rotates all stock according to First In First Out (FIFO) procedures.


• Sweep tray line area and hallway. Remove all accumulated trash to refuse area.
• Answer telephone calls and report all needs to the supervisor.


• Handles food, supplies and equipment in a manner that meets federal state, local and JC regulations.
• Must be customer service oriented and meet all guidelines of patient rights and patient confidentiality.
• Other duties may be assigned as business and staffing needs change.


WORKING CONDITIONS:
• 900 Bed Acute care teaching hospital
• Multi cultural patient base and multi cultural staff



Qualifications

QUALIFICATIONS:
• Basic Ability to read, write and understand English.
• Must be able to follow basic oral and written directions


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
• Must be able to lift 30lbs. And able to walk/stand for extended periods.
• Must be able to transport minimum of 1 meal cart: maximum of 3 meal carts
• Must be able to work independently and provide a safe work environment
• Must be dependable - no excessive absenteeism/lateness. Per department policy.
• Must follow safety procedures



EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.