Processing Center Processor at Copart in Dallas, Texas

Job Description:

Essential Duties

• Call Queue (ability to answer basic Title questions, give claim updates and direct caller to correct party/team if applicable
• Total Loss Packets (create, mail, or send electronically documents required per state guidelines)
• Perform lienholder calls to secure payoff information, letters of guarantee and copy of title or any applicable documents
• Initial calls to owners/insureds (these are customer specific tasks to inform owner of packet that will be mailed or electronically sent to them)
• Follow-up calls to owners/insured to follow-up on needed documents or to correct documents if needed
• Follow-up calls to lienholders for any applicable documents that are needed
• Will be held to the internal cycle times and other auditable criteria
• Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligations
• Troubleshooting Pitney Bowes Relay Inserter and high-capacity printer
• Review and complete State Specific forms Order and track Power of Attorneys documents for states that require physical documents
• Other tasks as assigned by management

• 2 plus years of office customer service experience
• High School degree or equivalent
• Ability to analyze hardware and software problems
• Ability to maintain, repair and install mailing equipment such as inserters, sorters, or comparable equipment
• Ability to establish priorities and work under deadline pressures
• Ability to work a flexible schedule with travel as required and overtime if needed
• Ability to identify/analyze vehicle title documents within company and state guidelines
• Complete familiarity within a Windows environment and basic knowledge of PC interaction with automated equipment
• Ability to work closely with state DMV's and lienholder entities
• Problem solver
• Ability to multi-task
• Basic 10-key proficiency
• Ability to work in a fast-paced environment
• Excellent communication and customer service skills
• Basic math skills
• Ability to delegate/prioritize workflow
• Ability to work independently or in a team environment
• The ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodation
• Valid driver's license