B Ocean Resort is currently searching for a remarkable General Manager for our flagship and iconic resort in Fort Lauderdale Beach. Our ideal candidate will be engaged, authentic, and prepared to operate a "best in class" resort!
Company Overview
Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to its guests. We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that applying innovative practices along with transparent communications is a fundamental part of our excellent execution.
Role Overview
the General Manager will function as the primary strategic business leader of the property with responsibility for all aspects of the operations, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation and delivering a return on investment to ownership. Other responsibilities may include but are not limited to the following:
Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share.
Holding property leadership team accountable for strategy execution.
Guiding professional development of the property leadership team and all team members.
Ensuring sales engines are leveraged.
Building owner loyalty through proactive communication, setting, and managing expectations, and delivering solid business results.
Being active in the local community to build strong relationships with local officials, businesses, and customers.
Duties and Responsibilities • Function as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance and sales and revenue management. • Analyze business results and work with the leadership team to develop effective strategies to address needs. • Make key decisions and oversee execution, removing obstacles to success and ensuring appropriate resources are available to achieve business results. • Ensure brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary. • Drive the sales culture in the hotel through active involvement in the sales process, including encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals that will drive the property's financial performance. • Prepare an annual budget and business plan in collaboration with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses. • Monitor actual sales and revenues to determine variance and assess goal accomplishments. • Create and lead an environment in which all associates have the ability to reach their full potential.
Skills and Qualifications
Experience:
At least five (5) years General Manager in a full service or similar-sized hotel in a large full-service property.
Full -Service hotel experience.
Branded hotel experience.
Strong financial knowledge is required.
Have a proven track record of meeting budgets, understanding P&L statements, and cost controls.
Proven ability to deliver exceptional guest service results as measured through guest satisfaction.
Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal).
Education:
HS Diploma or equivalent. Bachelor's degree in Hotel & Restaurant Management, Hospitality, Business Administration or related major is highly preferred.
Skills:
Excellent written and verbal communication skills
Excellent interpersonal skills, with the ability to build and maintain strong relationships with key stakeholders
Detail-oriented and well organized
Independent work ethic, self-motivated and fast learner
Demonstrated organizational and multitasking skills
We are proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity/expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.