Job Description:
ABOUT THE TEAM
Shaner has an amazing opportunity at our Holiday Inn Express Charleston-Civic Center located in the beautiful riverfront capital of Charleston, West Virginia. We offer 195 rooms that feature our signature "great night's sleep" mattresses, plush pillows, high-speed Wi-Fi and more. The hotel also offers a fitness center, a cozy Great Room for relaxing or TV watching, and complimentary hot breakfast buffet with the world's best warm cinnamon rolls!
ABOUT US
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
JOB DESCRIPTION
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations.
- Helps ensure compliance with and completion of all daily operational procedures by the Sales department.
- Maintain knowledge of all hotel services/features and hours of operation.
- Maintain complete knowledge in the use of all office equipment, computer, and manual systems.
- Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
- Familiarization with current customers and hotel accounts.
- Working knowledge of the front desk and desk operations.
- Perform miscellaneous support services, including filing, gathering information, organizing the sales office, and helping to keep sales work area neat, clean, and presentable to clients or hotel staff.
- Ensures communication with General Manager, all other Department Managers, and staff.
- Other duties as assigned.
Responsibilities
Provides clerical/secretarial and administrative support for the Sales department, including dictation, typing, computer.
input, filing, tracing, answering telephones, printing reports and departmental records/logs.
Qualifications
- High school graduate.
- Minimum 1-year administrative experience.
- Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
- Ability to provide legible communication.
- Computer skills.
- Previous guest relations training.
- Familiarity with preparing statistical reports.
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