RiskRelease is an industry leading risk management solution combining core insurance products (Liability Waiver Program) with a simplified tech-forward compliance platform to deliver leading revenue generation & asset protection for owner/operators across their portfolios. Since our launch 2 years ago, we have rapidly grown our product and services into 70,000+ units across the United States. We were founded with a commitment to de-risk, add value, and simplify operations for owner operators across multifamily, student housing & SFR. What makes us unique is the care and benefits we deliver to entire communities. Our solutions deliver clear value propositions that cater to the specific needs of Owners, Operators, and Residents. If you want to join a small, rapidly growing company that has tremendous growth potential in up and down markets, this founding position is for you!
Who You Are:
We are seeking a proactive, dedicated, and experienced Director of Operations to join the RiskRelease team to ensure efficient policies and processes across the team. You will serve as a lead for all daily operations, ensuring seamless collaboration across departments and driving the company to achieve its goals. You will wear many hats, overseeing and supporting client success, technology, product development, and finance/accounting functions. This is an opportunity for a highly motivated and results-oriented individual to make a significant impact on a fast-paced and exciting company.
What You Will Do: • Collaborate directly with CEO frequently about strategic and operational needs. • Develop a deep understanding of RiskRelease's solutions and how they meet the needs of multifamily owners, operators, and property management companies. • Develop and manage product roadmaps in collaboration with the product development team to ensure alignment with company goals and customer needs. • Collaborate with the sales team to understand client needs and provide necessary support and resources to drive successful client engagements. • Lead and mentor the customer success team, providing guidance and support to ensure high levels of customer satisfaction and retention. • Oversee the onboarding process for new customers, working closely with sales, customer success, and other relevant teams to ensure a seamless transition. • Manage accounting and invoicing functions, including overseeing billing processes, monitoring accounts receivable/payable, and reconciling financial records. • Analyze operational processes and identify areas for improvement, implementing strategies to optimize efficiency and effectiveness. • Foster a culture of service, collaboration, accountability, and continuous improvement within the team and across the organization. • Stay informed about industry trends and best practices in operations management, leveraging this knowledge to drive innovation and growth.
Qualifications: • Bachelor's degree in business administration, management, or a related field with 5-10 years of relevant experience. • Strong leadership and management skills, with the ability to motivate and inspire teams to achieve goals and objectives. • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and interact with clients. • Solid understanding of product management, customer success principles, and accounting/invoicing processes. • Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions. • Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously. • Flexibility and adaptability to thrive in a dynamic and fast-changing environment.
If you are a strategic thinker with a passion for operations and a desire to make a meaningful impact in a growing startup, we encourage you to apply for this exciting opportunity!