The Administrative Associate functions as both a back-of-house support position and a front-of-house client-facing assistant. The Administrative Associate must be an effective multi-tasker, and is also responsible for representing the Hamilton brand through our Core Values in their day-to-day responsibilities.
This position may be required to work weekends, some holidays, and peak sales periods.
Responsibilities
Answer incoming phone calls and direct calls to the appropriate associate or department. Ensure proper flow of correspondence for all messages through the store.
Initiate mail flow distribution through the store.
Engage in clerical duties such as acquisition of supplies, clerical duties, and point-of-sale duties.
Help coordinate and optimize the shipping and distribution process between corporate headquarters, customers, and stores. Review and assure adherence to proper shipping insurance procedures.
Assist with sales fulfillment process including, ringing sales, running customer credit cards, processing checks, handling cash, giftwrapping, New Purchase Certificate (NPC) creation, and activating warranties.
Engage clients who are waiting for assistance from specific associates or on specialized products.
Attend regularly-scheduled staff training meetings, in-store vendor trainings, and monthly product trend sessions to ensure development and contributions to team and store success.
Various other administrative functions relating to support of sales and revenue process.
Skills
Excellent verbal and written communication skills.
Ability to stay calm in high-pressure or fast-moving situations, both behind the scenes and in front of clients.
Strong organizational skills.
Ability to work both independently and collectively with team members as needed.
Ability to handle and work with small, high-value merchandise.
Proficiency in Point of Sales (POS) systems and Microsoft Suite.
Education & Experience
High school diploma or equivalent (GED) and 1 year of relevant experience with administrative work or in retail inventory positions.
Experience in high-end jewelry or luxury environments.
Administrative experience in a fast-paced environment.
Experience working in back offices or inventory offices for multi-store or multi-location retail companies.
Physical Requirements
Physical activity not limited to: reading, writing, walking, walking up and down stairs, standing, sitting, kneeling, lifting up to 25lbs.