Customer Service Representative (Bilingual- Spanish)
Location: Chesterbrook, PA
Schedule: Hybrid work schedule
This position offers a fast-paced, high energy call center environment for those looking to make a positive impact on people's lives. Our Customer Service Representatives are the primary point of contact for clients enrolled in our debt resolution program. Throughout the process our clients have questions or problems that need quick, confident answers and solutions from an expert in the business. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and retention.
Responsibilities:
Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals
Ensure all client questions and concerns are resolved promptly, professionally and thoroughly
Build rapport and trust with clients through open and transparent communication via phone and email
Use our CRM to manage client accounts and document client discussions with detail and clarity
Handle the Welcome Call and other key retention activity throughout the program
Take and manage escalation calls with courtesy and professionalism
Work hand in hand with other supporting departments to ensure our client's success in the program
Education Requirements
3 years of phone customer service or a Bachelors degree
***Fluent in Spanish
Qualifications & Skills
A positive attitude, team player, and empathy to hardship
Strong multitasking, time management and organizational skills
Ability to communicate clearly and professionally both verbally and in writing
Experience working in an administrative or customer service capacity
Financial services especially banking, personal loans & credit card experience a plus
Previous Debt Settlement experience is a HUGE plus!
A strong work ethic, and willingness to work a flexible schedule as needed
Proficient in Word, Excel & Outlook
The skills mentioned above only describe the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with The J.G. Wentworth Company policies and procedures.
Start building your career with J.G. Wentworth today!
J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.