SkyBridge Luxury & Associates is currently seeking an experienced Executive Assistant to join an Ultra-Luxury hospitality company in the Los Angeles area. If you are passionate about delivering unparalleled support in a dynamic and fast-paced environment, this opportunity is for you.
As the Executive Assistant, you will play a pivotal role in providing comprehensive administrative support to senior executives, facilitating seamless communication and coordination, and ensuring the smooth operation of day-to-day activities.
What you'll do
You'll love what you do and take pride in delighting our guests:
A day in the life of our Executive Assistant ... it demands high levels of energy in order to keep up. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listing all of the tasks that our Executive Assistant accomplishes would be lengthy but the list below is essential to know. • Answers, directs and assists telephone callers in the Executive Office - primary responsibility to the General Manager of the Hotel. • Sorting and distribution of incoming and outgoing mail. • Scheduling for General Manager - Meetings with employees, vendors, etc. • Assisting with the response & recording of Gallup Alerts within 24 hours. • Guest Correspondence - responding to guest thank you letters, comments (favorable and unfavorable), Gallup Survey responses, and miscellaneous correspondence. All responses to be made within 24 hours. • Handling & resolving guest complaints and inquiries with professionalism within 24 hours. • Making and coordinating reservations - as delegated by the Executive Office. • Ensure all VIP profiles are updated and accurate in Opera and/or HotSOS. • Coordinate and produce the weekly Manager's schedule. • Assist with communication of special events reservations in F&B Outlets. • Drafting, preparing, and distribution of Food and Beverage and Rooms memos and reports. • Specific tasks assigned by the Hotel Manager and General Manager. • Transportation for VIP's, corporate office executives, and internal visitors. • Maintain supply pars and process orders for necessary supplies. • Review arrival reports to ensure all notes and preferences are assigned and executed properly. • Write welcome cards recognizing VIPs and guests celebrating life milestones. • HotSOS daily maintenance including password resets, managing personnel, general inquiries, and monitoring of data input integrity. • Generation & distribution of daily operations materials including Very Important Guests documents • Generation and distribution of Gallup Team Member Recognition • Compilation of Weekly Report including F&B/Rooms VIPs & Diamond Club Guests
The items shared are the essence of a day in the life of an Executive Assistant, but we'll make sure you are provided with specifics on how we care for our hotel
What you'll bring • You'll bring your unique personality and passion to the role and the team. • You have a talent and commitment to service excellence and creativity • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. • English is the primary language used in our hotel. You can comfortably communicate in this language.