Character is the DIY home improvement experience built for the next generation. Character makes transforming your home seamless, accessible and fun with our line-up of tools & tool sets, toolboxes & tool storage and project kits for popular home improvement projects. Character kits for projects like picture hanging and faucet install combine supplies with how-to videos and access to our team of experts via text so customers can get help when they need it. Launched in 2022, Character products are available DTC at withcharacter.com and in hundreds of brick & mortar retail stores across the US.
The role:
We are looking for an outstanding MBA intern to tackle product management and strategic projects that play a key role in our growth plans for the business this year. You'll work closely with our CEO and Chief Brand Officer on projects to support our expansion into big box retail stores and you'll act as our product manager designing and launching the next evolution of our digital how-to guides and videos and our expert support service for do-it-yourself home improvement projects.
We're looking for candidates open to working in Chicago, IL in a flexible hybrid model with travel to the office twice a week based on team needs. Our internships are paid and 10-12 weeks in duration and begin in May or June 2024 depending on the student's academic schedule.
What you'll do:
Project manage the operational and marketing milestones for Character's upcoming launch in 1000+ big box stores this fall coordinating our manufacturing team, retail sales team and other partners
Lead product management for the next evolution of Character's Expert Support service including the customer-facing SMS text and video help services and the expert staffing and query routing needed to ensure timely and helpful responses
Lead product management for the next evolution of Character's digital how-to guides and videos
Collaborate with strategic brand partners on limited edition product launches and other partnership marketing campaigns
Work closely with the CEO on other strategic projects including product development, retail expansion and fundraising
Qualifications & preferred experience:
Currently enrolled in an MBA program
Able to commit to working for 10-12 weeks during Summer 2024 beginning May/June 2024
3+ years experience in analytical, financial, product management or strategic roles (preferred)
Experience working in a startup or other fast growing organization (preferred)
The right candidate:
Is a trailblazer. You're excited about wearing different hats, being part of a small, dedicated team, and building from the ground up.
Is a self-starter. You are able to move projects forward and meet deadlines.
Is data-driven by nature and obsessed with process improvement. You love using data to solve problems and you bring attention to detail to your work.
Is a strong communicator. You effectively communicate your ideas to a wide range of audiences and collaborate within our organization and with external partners.
Is a DIYer at heart. You do NOT have to be a master with power tools but should have an appreciation for working with your hands in cooking, crafting, art, the home, or something else!