Join us in an exciting opportunity as the Head of Payroll, where you'll lead the charge in a thrilling global payroll transformation journey for a Fortune 100 company NAM! We're revamping our payroll operations, shifting from a fully outsourced model to an in-house managed function, and you'll be at the helm of this groundbreaking initiative. Utilizing state-of-the-art technology and industry best practices, you'll craft a payroll process that's not only seamless and efficient but also error-free, catering to our vibrant employee population across North America, including Canada and Puerto Rico, totaling approximately 17,000 individuals.
Your role won't just stop at transformation; you'll be the driving force behind operational excellence and continuous improvement, ensuring unparalleled user and customer satisfaction. Compliance, quality, cost-effectiveness, and efficiency will be your guiding stars as you navigate through legal and internal guidelines with finesse. Leading and supervising dedicated teams, you'll monitor workflows and key performance indicators (KPIs) to uphold the highest standards and deliver a flawless customer experience every step of the way.
Director Payroll - NAM
Responsibilities:
Manages Payroll process on a regional level and drives for high performance, strong customer focus and service-oriented culture.
Oversees all payroll, payroll tax, payroll accounting, Time and Attendance and Shadow payroll
Ensures effective resource allocation, defines/applies county KPIs and deploys KPI/based service performance monitoring.
Works closely with legal to ensure compliance with federal, state, and local regulations.
Ensures payroll documentation is complete, up to date and in compliance with standards and requirements.
Oversee payroll audit activities.
Lead, coach, and motivate teams.
Monitors customers' and users' needs, expectations, and key business drivers.
Defines and/or implements/maintains and continuously enhances standard operational processes.
Ensures effective knowledge and best practice sharing across the service delivery organization.
Drives and/or supports the development, implementation, and improvement of regional IT solutions.
Coordinates and/or consults with external service providers and monitors their performance against respective SLAs.
Manages special HR projects including M&A, Payroll transformation/integration, carve-ins and carve-outs.
Manages escalations.
8-10 years of demonstrated payroll/manager experience
Skills/ competencies
Demonstrated professional experience in all areas of payroll, payroll tax, tax accounting, Time Management, and shadow payroll.
Strong leadership skills
Strong HR IS/Payroll systems knowledge.
Solid professional judgement and problem-solving competence and troubleshooting abilities.
Ability to manage confidential information.
Strong Customer Service Focus
Transfers and applies knowledge in various contexts.
Equal Employment Opportunity Statement
We are an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.