A core function of the Parts Order Specialist position is to process customer requests as quickly as possible. The Parts Order Specialist position is responsible for taking all incoming quote requests and parts orders. This position will monitor the ticket system, email queue, and phone for requests. This position will handle all customer parts quote requests and orders as well as follow-up on existing orders and quotes. They will ensure that accurate part numbers, quantities, pricing, destination, and tracking information are entered and maintained in the order system and that every order is processed accurately within 4 hours. Provide customers with timely order status updates. The candidate must be self-motivated, a strong team player, and enjoy working in a fun fast-paced growth environment.
Responsibilities
Answer and respond to all incoming parts requests
Research and identify correct part numbers and prices for customer requests
Assist customer with selecting the correct parts
Within BC, process customer quotes and parts requests
Monitor Alliance ticket system for requests emailed in
Follow-up on tickets, quotes, and orders constantly via email or phone for quick resolution
Ensures all sales orders have ship to address and shipping information into ERP systems
Works with internal partners to expedite deliveries as necessary for emergent orders
Creates labels, bills of lading, and other shipping documentation for domestic and international packages
Takes corrective action on sales order issues; traces progress of orders; manages orders in Operations Review queue
Interfaces with Procurement, Production, and Product Repair departments to obtain product information and availability
Ensure regulated orders are processed within Compliance requirements
Performs other duties as required.
Skills/Requirements
Minimum of 1 year of Customer Service
Associates degree desired
Absurdly outstanding customer service attitude
Experience working in a warehouse, distribution center or manufacturing facility preferred
Excellent oral and written communication skills
Fast and accurate data entry ability
Strong attention to detail
Excellent organizational skills
Ability to learn and retain technical part information
Ability to process and manage orders with multiple priorities
Ability to read, comprehend, and interpret documents such as operating and maintenance instructions, process maps, and procedure manuals.
Proficient in the use of Microsoft Office programs including Outlook, Word, and Excel
Experience using ERP, CRM or help desk ticketing systems preferred (e.g. Oracle, MS NAV, Salesforce, SysAid)
Proficient in the use of general office equipment including personal computers, printers, and copy machines.
Note: All offers are contingent upon successful completion of a background check
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.