Lead Luxury & Lifestyle teams to execute brand culture and deliver operational performance and financial metrics.
Role Purpose
Lead Luxury & Lifestyle teams to execute brand culture and deliver operational performance and financial metrics. Contribute to future growth by demonstrating IHG's Luxury & Lifestyle credibility through delivering consistently high performance and brand standards for the properties in their remit whilst developing strong, future-focused owner relationships.
Key Accountabilities • Provide overall leadership and vision for the L&L category in the market; (relevant to the brands in your portfolio) understanding what constitutes success for the category, relentlessly focusing on executing the priorities for the market aligned with the overall business agenda. • Drive accountability at hotel level to ensure General Managers are actively involved and engaged and own the delivery of results in every aspect of the operation. • Drive accountability at the area level to ensure Regional Directors of Operations (RDOs) are actively involved and engaged and own the delivery of results for the hotels they support. • Demonstrate an understanding of each brand, it's brand standards, culture and hallmarks, recruiting and leading GM's who are guest obsessed, performance builders, commercial entrepreneurs and powerful connectors and are focused on executing corporate programs, tools and systems to drive hotel revenues, quality and service levels and maximize hotel performance. • Drive a culture of learning into the hotels to better develop our GMs and their team to better support our team and develop our talent from inside. • Drive the operational excellence agenda including adoption of all IHG Winning Metrics tools and processes, optimizing hotel organization design/ headcount in partnership with HR, to improve commercial performance and guest experience. • Lead GMs in creating an inclusive brand culture where every team member is valued and able to perform at their best through developing and implementing targeted hotel action plans and initiatives to improve Guest Heartbeat and Employee Engagement • Drive and seek out opportunities to improve commercial and financial performance, whilst balancing risk. Implement L&L brand relevant strategies to maximize the performance and profitability of the hotels within the estate whilst maintaining brand standards and organizational values. • Grow and manage trusted relationships with existing and new owners and key stakeholders in the market, demonstrating credibility through the successful operation of existing L&L properties enabling open and honest dialogue and the creation of opportunities for future hotel developments. • Take time to attract and develop diverse internal & external pipelines of L&L GMs to meet future growth aspirations within the brand and wider L&L category. Reviewing talent management plans, validating internal succession plans for General Managers and supporting the development of high potential talent through programs such as J2GM and RISE, or in-role. Engaging in the GM hiring process in partnership with TA, assessing in line with GM Success Profiles, and delivering an on-brand L&L recruitment experience that builds our reputation in the marketplace.
Key Skills & Experiences
Education -
Bachelor's degree in Hotel Management or Business Administration is preferred.
Experience - • Understanding of hotel operations, multi-unit leadership and owner economics • Hotel operational experience: proven understanding of how to drive operational excellence. • Experience of working in the Luxury & Lifestyle categoryrequired • Significant experience working with sophisticated / institutional owners. • Leading and improving operational capabilities of a team • Experience working in a Matrix organization across multiple stakeholders a plus. • Multi-year experience working above property preferred.
Technical skills and Knowledge - • Excellent understanding of the L&L category, IHG brands and competition • Strong operations knowledge of F&B a big plus • Business smart, commercially savvy and a strategic thinker • Strong leadership skills • Track record of attracting, coaching and developing talent • Powerful connectors and skilled communicators, builds trusting relationships. • Ability to initiate and lead change. • Ability to lead senior leaders. • Ability to leverage a large matrixed organization.