To install, support and maintain the Palo Alto suite of products. The Engineer will be responsible for the design, development, implementation, maintenance, and enhancement of security infrastructure systems and equipment. This position will be involved in both remote and on-site troubleshooting and support of complex Data Centre solutions.
RESPONSIBILITIES
A high level of Palo Alto expertise in design, configuration, migrations, tuning and customization of features.
Thorough knowledge of Panorama, WildFire, Global Protect, and other Palo Alto features including and not limited to SSL decryption.
Familiarity with Data Centre environment and hosted deployments/cloud
Provide support on client projects. This includes documentation designed and installation rollouts.
Provide support to project managers on security/network deployments.
Responding to emergency situations and performing effective troubleshooting during production outages
Must have a good networking background and understanding.
Experience of supporting clients remotely and face to face, along with experience of working with SIP providers
Experience with Wireshark or other protocol analyzers
Basic understanding of Microsoft Azure & Azure cloud security
Excellent communication skills - both written and verbal
Must be flexible to work outside of business hours as per business requirements.
Maintain the client's security and networking devices and upgrade when necessary
Providing support for other engineers on Palo Alto equipment/software
Cross train in-house to share knowledge and share work load