The Technical Trainer will be responsible for providing the necessary training to customers, end-users, and company employees for OEM company's vehicle portfolio.
Job Function:
Under general supervision of the Customer Service Manager or Supervisor, the Trainer will provide adequate training material and classes at Customer locations, company locations and may be asked to be involved in other training classes involved within the division.
Provide training and development on the diagnosis and repair of company-made vehicles by demonstrating proper procedures.
Coordinate training schedules with customers and other company managers to ensure the timely delivery and development of technical training.
Create training material for customer-specific vehicles and work with customers to effectively schedule planned training.
Provide training schedules to Customer Service Management to ensure availability of other training requests.
Review and revise manuals, technical materials, and instructional documentation from other locations, divisions, and so on to ensure accuracy and suitability for trainees' needs.
Qualifications:
Knowledge of and experience with transit bus/truck maintenance and operations.
Ideal candidates will have a strong communication skills and a minimum of two years' experience.
Proven work experience as a Training Coordinator, Trainer, Teacher, Instructor or similar role.
Experience with MS Office, training software tools, learning management systems, and web delivery tools strongly preferred.