Application Support Analyst at COLSON GROUP HOLDINGS, LLC in Saint Joseph, Michigan

Job Description:

Colson Group USA is an operating unit of Colson Group the largest manufacturer of caster and wheel products in the world. The brands of Colson Group USA have been technological leaders in caster innovation for over 350 combined years. This drive has led to some of the most trusted, advanced, and highest-quality mobility solutions available in the world today. Colson Group's unique and proprietary global footprint provides available services and capabilities unmatched by any other manufacturer.
Colson has an opening for an Application Support Analyst for Epicor ERP. This position can either be located in St. Joseph, Michigan or Chicago, Illinois.
Scope of Job
The Application Support Analyst will provide general application support (access, issues, and ad hoc requests) across several applications - including Epicor ERP, Salesforce, Qlik - as well as participate in business analysis and testing of active projects.

Primary Responsibilities
Manage and respond to application support tickets.Monitor system processes and troubleshoot as necessary.Document and test business requirements for application changes.Ensure compliance with IT Standard Operating Procedures