Tour Desk Specialist (SVC) at Marriott Vacations Worldwide Corporation in Orlando, Florida

Job Description:

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.



Job Summary

• Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels.


• Ensure all package and direct tour leads are reconciled in computer system.


• Responsible for communicating updated tour availability to Sales Front Desk and Marketing Executives and/or Tour Brokers in the field.


• Report accidents, injuries, and unsafe work conditions to manager.


• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.


• Speak with others using clear and professional language; answer telephones using appropriate etiquette.


• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.


• Comply with quality assurance expectations and standards.


• Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.


• Perform other reasonable job duties as requested.
  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture



Job Requirements

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