Job Description:
Posting Number:
20112848
Position Title:
Audio Visual Support Analyst I
FTE:
1.00
Position Type:
Staff
Department:
IT Media Services
Job Summary/Basic Function:
About the Role:
Provides audio and video support for University sponsored events. Work typically involves a combination of installation, configuring, troubleshooting and maintenance of a variety of audio amplification and/or video recording equipment as well as associated post event editing tools. Assists in design, needs determination and budget analysis for equipment purchases and AV environments.
What You'll Do - Position Duties
- Perform day-to-day audio visual (AV) functions, including scheduling, troubleshooting and equipment installation / repair.
- Operate and maintain AV equipment for live events
- Identifies causes of hardware and software problems and takes appropriate action to resolve problems.
- Installs, configures, upgrades, and repairs a variety of software and hardware.
- Maintains records and supplies associated with assignment.
- Deploy new AV hardware and software, maintain equipment as needed.
- Assist in the installation of AV equipment in classrooms.
- Evaluates technology products and recommends appropriate implementation.
- Maintain high degree of technical knowledge on technology related to audio and video through research and training to such a degree necessary to perform daily tasks, recommend products for departmental and customer purchases.
- Respond and resolve user support requests.
- Knowledge of positive customer service technique.
- Establishes and maintains effective communication with customers, other technology specialists and vendors about services.
- Research and implement best practices to resolve equipment issues.
- Collaborates and teams with others on a variety of projects.
- Develops and maintains a positive service orientation.
- Performs additional responsibilities as assigned.
Key Competencies:
- Skill in setup, installation, and operation of audio hardware and software.
- Skill in the setup, installation and operation of video hardware and software.
- Skill in providing training on technology tools and topics.
- Skill in both verbal and written communication.
- Skill in communicating with individuals from various departments across university campus as well as outside equipment vendors.
- Skill in time and stress management.
Who We Are:
Lamar University is a diverse and accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100 degree options and a community that cares, Lamar students are always proud to be Cardinals.
Lamar University is committed to fostering a culture where students, faculty and staff of all backgrounds can learn, work, and serve.
Benefits:
- Health, dental & vision insurance
- Life insurance
- State of Texas Retirement plans
- Tuition covered at 100% for employees, spouses and/or eligible dependent.
- Paid time off - vacation, sick, and holidays.
To see more information about the available benefits, please visit:
Insurance - Lamar University
Minimum Qualifications:
- Associate degree in related area
- Four years of relevant experience (a combination of relevant college course work/training plus relevant work experience may be used to total four years of experience).
- Must have at least one year of customer service experience.
EEO Statement:
Lamar University is An Equal Opportunity Employer
Veteran's Preference Statement:
Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.
Security Sensitive Statement:
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Salary:
$40,192-$52,250
Posting Date:
02/16/2024
Close Date:
05/16/2024
Open Until Filled:
No
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