Office Assistant / Account Representative / Customer Service Representative at Senske Services in Centennial, Colorado

Job Description:

Job Summary



This position receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.


This is a full-time, hourly non-exempt position.


The starting wage is $15 - $17 per hour (dependent on experience)


The schedule for this position will be Monday - Friday, 8AM - 5PM. Working 1 Saturday per month is possible as needed by the business.



Job Description

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.


• Opens customer accounts by recording account information.


• Maintains customer records by updating account information.


• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Maintains financial accounts by processing customer adjustments.


• Recommends potential products or services to management by collecting customer information and analyzing customer needs.


• Prepares product or service reports by collecting and analyzing customer information.


• Contributes to team effort by accomplishing related results as needed.


• Seize opportunities to upsell products when they arise


• Build sustainable relationships and engage customers


• May be required to outside of normal schedule, including overtime, weekends, and holidays, as it may be necessary to fulfil the duties or the needs of the business.


• Expected to have regular attendance for scheduled shifts, and to notify supervisor within a timely manner of absenteeism or tardiness

• High school diploma, associate degree preferred


• 1-2 years of experience in a customer support role


• Strong phone and verbal communication skills along with active listening


• Customer focus and adaptability to different personality types


• Ability to multi-task, set priorities and manage time effectively