Director of Customer Service and Marketing for Continuing Education (Program Coordinator II) #2486 at Trident Technical College in Charleston, South Carolina

Job Description:

Job Responsibilities

The Director of Customer Service and Marketing for Continuing Education will manage front-line customer service responsibilities for Continuing Education, including phone, email, and walk-in service. This individual will also work directly with marketing and academic leadership to develop and execute marketing strategies for Continuing Education programming.

Minimum and Additional Requirements

This position requires a bachelor's degree and relevant program experience. Preferred candidate will have bachelor's degree plus three (3) years of relevant program experience.

Preferred Qualifications

Ideal candidate will have direct customer service and marketing experience related to working with continuing education programs. Candidate will have experience assisting continuing education students before, during, and after enrollment, advising and supporting students with onboarding, and experience leading and executing events related to continuing education programs. Working knowledge identifying long-term and short-term marketing goals and needs and ensuring full implementation of marketing strategies is essential. This position works independently and in teams, using sound judgment and discretion with a minimum degree of supervision. Must work effectively in a diverse and fast-paced environment while providing exemplary customer service and possess strong interpersonal skills, effective written and oral communication skills, and the ability to work with a minimum degree of supervision.

Additional Comments

Additional Comments: Applicants MUST complete the online SC State Jobs Employment Application. To fully evaluate qualifications, some positions may require submission of unofficial transcripts with the application. Only complete applications are considered. For assistance, contact TTC Human Resources at 843.574.6201. The position is open until filled with preference given to applicants who apply May 3, 2024.



Faculty positions require the submission of related unofficial transcripts with the application and may include any required certifications. Upon hire, official transcripts/certifications are required.


Staff positions where a degree may be substituted for the related work experience must submit unofficial transcripts related to the position with the application and/or certifications. Upon hire, official transcripts/certifications are required.

Unofficial transcripts may be uploaded to the application, mailed to TTC Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 or emailed in PDF format to Employment@tridenttech.edu by the deadline date and time.

Employment applicants may be subject to a background check. Failure to consent to a background check will remove your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).


Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.

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