F&W Pest Control - Customer Service Specialist at Rollins, Inc. in Wrentham, Massachusetts

Job Description:

F&W Pest Control of MA is looking to hire a full-time Customer Service Representative. This is a position for those who are customer-oriented, great problem solvers, and experienced multi-taskers.

Are you up for the challenge? Apply now! 

Responsibilities

As a Customer Service Representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You will field incoming requests, schedule service visits and maintain efficient routes for our technicians. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

 

You will…

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.


• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!


• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate


• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs


• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results


• Reschedule unserviced accounts within 24 hours


• Participate in quality assurance processes, programs, and initiatives


• Safeguards customer’s privacy and other proprietary information

 

What type of benefits will you receive?

• Pay of USD $18.00 to $20.00 hourly


• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance


• 401(k) plan with company match, employee stock purchase plan


• Paid vacation, holidays, and sick leave


• Employee discounts, tuition reimbursement, dependent scholarship awards


• Industry leading, quality, comprehensive training program

Why F&W Pest Control? 

• 
  F&W Pest Control is an award-winning brand with over 87 years of industry experience. 


• We’re a local brand backed by Rollins Inc., a leading, global company that provides pest control services through its subsidiaries and franchises! 


• We take tremendous pride in caring for our employees, customers, and our community. We can’t wait to learn more about you! 

Ready to start a career with staying power? Apply now! 

Qualifications

What do you need to be successful?

• 
  Previous experience in Customer Service or Sales preferred
  


• High School Diploma or equivalent required


• Ability to pass a drug screen and background check is required


• Excellent interpersonal and communication skills


• Basic computer skills in various software and web-based applications


• Proficient in Microsoft Office


• Strong attention to detail and follow through


• Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

 

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.  


• Be able to regularly lift and/or move up to 25 pounds.

 

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Apply Now