Posted in General Business 16 days ago.
Type: Full-Time
Nemours is seeking a Desk Side Supervisor (Information Systems) to join our Nemours Children's Health team in Wilmington, Delaware.
The Desk Side Supervisor position will be responsible for the daily management of the operational desktop support group that provide end user hardware support services to our clinicians and Nemours staff. Supported technologies include, but are not limited to; desktop computers, laptops, printers, desktop peripherals, desktop software, and serve as back up for multimedia technologies including conference support. This position will be responsible for identifying, planning, and executing small desk side related projects as well as ensuring the deliver of end user technology that meets the needs of the department. Along with the daily management of the team and managing work, this position will be expected to provide input for performance evaluation of the team including instituting disciplinary action as necessary.
The supervisor is responsible for daily task scheduling, managing the state of the ticket queue and assigning tickets to staff. In addition, the supervisor is responsible for managing vacations, time keeping and coordinating the on-call rotation schedule. The supervisor will also manage day to day escalations, customer communications, discussing customer needs and providing suggestions to help facilitate workflows.
The position will have 11 direct reports that include 6 in-house techs, 4 satellite techs, and 1 intern. This role reports to the Manager of the Desk Side team.
Nemours |
Nemours |
Nemours |
JOHN B SANFILIPPO & SON, INC |
Signature Healthcare at Home |
Signature Healthcare at Home |