Manager, Security and Safety at Fidelity & Guaranty Life Business Services in Des Moines, Iowa

Job Description:

Job Summary


The Manager, Security and Safety will oversee daily operations at F&G's headquarters office in Des Moines, IA. They will develop and implement effective security strategies and policies, manage front desk operations, oversee incident response activities, and coordinate with facility-related vendors. This position requires a high level of customer service, critical thinking, and attention to detail.

This position will report to the Director, Workplace services and will be based out of the Des Moines, Iowa office.


Duties and Responsibilities

• Security & Safety (70%):
  • Develop, implement, and maintain safety protocols, including emergency, security and safety procedures and/or policies.
  • Conduct security and safety trainings for employees, as needed.
  • Conduct security analysis and perform routine audits to ensure compliance with security policies & procedures.
  • Lead day-to-day security operations, including physical security, access control, and alarm monitoring.
  • Manage employee, vendor, and guest security access including visitor portals and related security badge provisioning.
  • Own and manage front desk operations including greeting employees, vendors and guests.
  • Organize and take predetermined actions for work-related accidents, fire, and illness, including administering First Aid/CPR in emergencies.
  • Independently oversee security incident response activities.
• Facility Management (30%):
  • Oversee daily facility operations and related maintenance, including collaborating with vendors, coordinating work orders and delivering office support services.
  • Manage vendor relationships with building landlords, janitorial, and other facility-related vendors.
  • Manage and process Certificate of Insurance (COI) for vendors to ensure compliance with building requirements and guidelines.
  • Responsible for the fulfillment of room setup for on-site training rooms.
  • Assist Workplace Services team when needed to support other departments on-site special events and functions.

Experience and Education Requirements

• Associates or Bachelor's degree in facility management, construction, real estate, criminal justice, or other related field.
• Minimum of 7 years of experience in facility management, corporate real estate, corporate physical security, or related experience.
• Experience must include a minimum of 1 years in a managerial/supervisory role.

Knowledge, Skills & Abilities

• Strong analytical and problem-solving skills, with the ability to identify potential risks and develop effective mitigation strategies.
• Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.
• Knowledge of standard methods, practices, tools, and equipment used in security profession.
• Knowledge of OSHA and safety rules.
• Incident, emergency response and crisis management skills.
• Comfortable in corporate and executive settings.
• Ability to identify and adapt quickly to emerging situations.
• Detail oriented with ability to read and interpret floor plans.
• Read and interpret construction drawings (architectural, electrical, mechanical and plumbing).Preferred.
• Prior experience working with vendors highly desired.
• Proficiency in Microsoft Office, including the use of spreadsheets.
• Ability to learn specific internal software used to perform the role.
• Self-starter with the ability to work both independently and as part of a team.
• Strong interpersonal communication skills, both verbal and written, with the ability to clearly articulate information to stakeholders.
• Strong customer service skills with the ability to establish credibility, respect, and trust from other staff as well as external vendors.
• Demonstrates ability to remain calm, professional, helpful, and courteous when faced with repeated interruptions/demands and difficult people/situations.
• Strong work prioritization and planning skills

Other Requirements

• Perform other functions, duties and projects as assigned.
• Regular and punctual attendance.
• Must be able to lift heavy objects up to 50 lbs.
• First Aid/CPR/AED certification required.
• This role is 100% based out of the Des Moines office. Occasional remote work may be permitted based on workload and/or other ad-hoc situations that support it, with manager approval.
• Desired in-office schedule is Monday - Thursday, 7:30 AM - 4:00 PM and Friday, 7:30 AM - 2:00 PM.
• Some travel required (less than 10%)

#LI-Remote

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Additional Information

Work Environments


F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment: F&G Careers


About F&G


Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life's unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1Top Workplaces USA 2022 - 2023


2Des Moines Register Top Workplaces 2018 - 2022



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