Retail Operations Control Analyst at Fidelity & Guaranty Life Business Services in Des Moines, Iowa

Job Description:

F&G is looking to hire a Retail Operations Controls Analyst


The Retail Operations Controls Analyst position is responsible for supporting the management and coordination of tasks for audit requests within the Retail Operations department. This position will have primary responsibilities for audit support and control oversight but will also perform duties related to risk and regulatory project management.


Duties and Responsibilities

• Learn and maintain a high level of expertise and understanding of F&G's annuity, life, and accelerated benefits policies and procedures.
• Partner with Compliance to learn and gain understanding of laws and regulations impacting F&G's products and business.
• Act as central point of contact for internal and external audit and operational controls requests within the Retail Operations department. This includes completing audit analysis, reviewing audit samples, gathering documentation, tracking audit requests and communicating results to internal and/or external auditors.
• Build strong working relationships with teams from Operations, Finance, Actuarial, Compliance, Legal, TPA, Internal & External Audit to ensure audit requests are completed in an accurate and timely manner
• Represent Retail Operations in supporting internal and external audit requests.
• Schedule, review, and analyze quarter-end data dumps for audit sampling from various administrative systems used in Retail Operations.
• Coordinate, lead and facilitate discussions surrounding control oversight with a continuous improvement mindset.
• Complete testing of various risks and controls as part of a self-assessment for Retail Operations.
• Support the evaluation of key controls within Retail Operations with anunderstanding of design and operating effectiveness. Based on evaluation, make recommendations for changes that may be necessary and coordinate a team to review and finalize the impact of the proposed changes.
• Collaborate with Knowledge Management to write, document, and inventory detailed risk and control descriptions, testing plans, and review.
• Assist with regulatory projects from analysis to implementation as needed

Experience and Education Requirements

• Bachelor's degree in a business related field; experience in lieu of degree considered
• Minimum of 3 years of financial services or Insurance industry experience
• Minimum of 1 year of audit support, control oversight, and/or regulatory project management

Knowledge, Skills & Abilities

• Demonstrates high understanding of how F&G is structured and the products/service offerings.
• Maintains effectiveness in a changing internal environment.
• Accepts and owns assigned project tasks; understands impact within the team or organization.
• Contributes to deliverables by executing work and providing team members with appropriate status update by due date.
• Demonstrates risk awareness and understands risk mitigation strategies.
• Detail-oriented, well-organized, self-motivated, and able to prioritize in a fast-paced environment.
• Strong analytical skills and attention to detail.
• Experience with data analysis and ability to request and review data queries.
• Self-driven and can excel in a dynamic work environment.
• Deliver on-time quality results for a wide range of responsibilities.
• Excellent collaboration and the ability to interact with employees at all levels of the organization.
• Problem solver and proactively seeks resolution to issues.
• Strong work ethic and can work under little to no direction and under high pressure.

Other Requirements

• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Minimal travel required (less than 10%)

#LI-remote #LI-BR1




Additional Information

Work Environments


F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment: F&G Careers


About F&G


Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life's unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1Top Workplaces USA 2022 - 2023


2Des Moines Register Top Workplaces 2018 - 2022



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