Director of Membership - Grand Wailea, A Waldorf Astoria Resort at Hilton Global in Wailea, Hawaii

Job Description:

ADirector of Membershipleads and directs Membership Sales in the development and execution of strategic sales and marketing plans to maximize club membership. Responds to inquiries, initiates new club sales with prospective members and business associates. Oversees the budget and all financial aspects of the operation. Develops and implements strategic plan. Interviews, trains, supervises, counsels, schedules and evaluates staff.

What will I be doing?

• Participate in the process to create Club structure and Club documents, including Membership Plan, Rules and Regulations, Applications and all other necessary documents
• Develop and implement Sales & Marketing Strategies
• Maintain Sales Database
• Define local, regional and national target markets for prospective members
• Create and maintain Club collateral
• Review documents, pricing, existing sales and marketing strategies
• Analysis and management of prospective membership demographics, prospects lists and rejection list.
• Plan, organize and implement prospective member events
• Create and maintain comprehensive member Club communications, coordinate member activities, programs and publication of member newsletter
• Maintain website in collaboration with the resort marketing office.
• Act as membership liaison to the Resort Executive Committee
• Establish Advisory Board, Polls and comprehensive quarterly reports pertaining to the needs of the membership
• Assist and direct in new member orientation
• Resolve member issues
• Establish and track members' spending statistics
• Define Club organizational chart and job descriptions
• Develop Club policies and procedures including S.O.P's training tools for the Club team
• Attend New Employee Orientations
• Additional Duties

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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