As Design Thinking Analyst, you are instrumental in defining and leading the adoption of Design Thinking as a key component in the transformation of our organization. You use a variety of Design Thinking tool sets to tackle strategy, education, process, technology, service, and design opportunities. You promote the importance and benefit of human-centered design to benefit our products, programs, and customer solutions. The Design Thinking Analyst will help instill a Design Thinking mindset and deploy toolsets to ensure competitive differentiation and shareholder value.
Strategy and Planning
Assist in partner with Business, Digital Technology, and User Experience leaders to evolve and execute on a Design Thinking Strategy and long-term vision within the organization
Assist in leading and coaching others in defining workshop plans, including goal understanding, identification of any research requirements, agenda planning, method identification, and logistics, ensuring maximum value for all participants
Assist in driving the adoption of Design Thinking and act as an ambassador for the Design Thinking community and User Experience team
Acquisition and Deployment
Assist in driving the creation and growth of design thinking standards by creating content for trainers, participants and design thinking champions based on organizational needs
Assist in evolving the organizations' design thinking offering, and evangelize its value through internal and external channels
Assist in helping others on the end-to-end creation, planning, and facilitation of Design Thinking workshops
Assist in coaching business and delivery partners throughout the design thinking process
Assist in mentoring design thinking practitioners to help them evolve their skills and expertise
Assist in deploying Design Thinking to advance a human-centered culture and ways of working within product teams
Operational Management
Assist in driving consistent delivery of workshop facilitation, always demonstrating a positive and optimistic attitude
Assist in the creation of supporting workshop and training materials not limited to presentations, activity worksheets, Mural boards, and additional collateral
Assist in post workshop communication, output and summarization to appropriate stakeholder and hand-off/transition of next steps to owners
Assist in staying current on Design Thinking best-in-class tools, techniques and thought leadership and infusing learnings into Design Thinking activities
Assist in working with internal marketing on Design Thinking program activities and its evolution
Formal Education & Certification
Degree (or foreign equivalent) or in lieu of a degree, at least 12 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).
degree in Cognitive Psychology, Anthropology, Sociology, Cultural Anthropology, or related degree preferred, or equivalent experience
from industry recognized Design Thinking leader or related certification preferred, or equivalent experience
Knowledge & Experience
years IT and/or Business experience.
years of experience centered around experience design, facilitation or service design required
years in User Experience (UX), Customer Experience (CX), or user research preferred
knowledge and demonstrated experience applying design thinking principles and tools to solve process, program, or customer solutions
facilitating workshops for cross-functional teams
training others for successful execution
experience working with customers to build and formulate business requirements and implementing a user-centered design approach and methodology
using human centered design (design research/design thinking) research methodologies