As a content Moderator, you need to Identify and rate text and as per the defined policies and guidelines. His/her responsibility will include monitoring and moderating user-generated content to ensure that the final product is as per guidelines.
Desired Candidate Profile:
Good communication (both written and verbal)
High on learning quotient i.e. quick learner
Strong analytical skills for discerning different degrees of content compliance
Contextual knowledge and ability to adapt decision-making to different situations and settings
A flexible approach to the moderation process, depending on emerging formats, trends and technology
Should have native/Near native communication skills (Written)
Good knowledge of internet culture
Well versed with virtual assistant
Good to have past experience in chat process
Strong organizational and multitasking skills, and a proactive approach
5-day working, Rotational based shifts
Bachelor's degree in English, communications, linguistics, or related field
Strong attention to detail and ability to multi-task projects and deliverables
Proven experience working under pressure to deliver high quality output in a short span of time
Excellent verbal and written communication skills
The key job responsibilities include the following:
Review content (Text/Image) and conduct the content quality control, ensuring the content complies with Content Moderation Guidelines (For example slurs, cuss words, adult content and uncivil content)
Become and remain knowledgeable about online community standards ? Thoroughly check content with quality and accuracy
Approve or disapprove new and changed submissions based on the Moderation Guidelines
In the context of this role, individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity
Understanding client policies and guidelines, and making decisions based on them.
Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions
Proven ability to balance multiple priorities and strong attention to detail
Conducting secondary web research to know what users are searching on Google so that relevant information can be provided.
Creative writing, consistent format and citations
To do Peer audits as a part of the process model and also to assist in training as per need
All KPI related tasks must be followed & adhered to avoid business impact
The process entails the raters for monitoring content. If it doesn't satisfy the guidelines, the content gets flagged and removed.
The reasons can be different, including
misinformation,
violence,
offensiveness,
Extremism,
Sexual
hate speech etc
Moderator's duty will be mainly to rate/review every piece of content shared by the client
With its help, we can ensure the platform serves the purpose that you've designed it for, rather than giving space for spam, violence and explicit content.