Job Description:
Purpose This person will plan, execute, and finalize AV and digital signage national installation projects according to strict deadlines and within budget.
Responsibilities
- Works with internal and external parties to organize the various components needed to initiate, run and conclude projects
- Documents and tracks conversations with internal and external parties in relation to projects
- Mitigates risks that would impact the ability to bring a project in, at, or below budget
- Ensures a safe working environment for the client employee's, technicians, and contractors on site
- Processes and reacts quickly to last minute changes and requests - often times beyond normal business hours
- Clearly understands and communicates the scope of a project
- Follows up on day to day shipments to and from field operations/installers
- Manages field operations installations, making sure all project requirements are completed timely and within budget
- Builds and executes project plans, schedules, updates and details to the customer and project team
- Maintains overall project budget, tracks and manages job costs
- Works closely with design team and reviews CAD designs and scope of work for accuracy and consistency
- Resolves product or service problems by clarifying the customer's complaint and working with internal teams
- Processes paperwork and reports required for the project including budget progress reports, back charges, project photos, installer invoices, etc.
- Ensures jobs are reconciled and sent to bill on a weekly basis
- Request job close out once all necessary documentation is received from client and subcontractors
- Initiates RMA's and Warranties with client and technician and works with Project Coordination team through completion
- Travel to new site locations may be required (rare but often at last minute)
- Participates in ongoing necessary technical training and course work
- Manages task board efficiently
- Submits time billing daily in ERP system
- Participates in kickoff calls ensuring all necessary information is captured
- Transitions projects to Customer Service and Support department
- Other duties as assigned
Qualifications
- 3-5 years AV and/or Construction project management experience preferred
- Bachelor's Degree in business or related field preferred
- Must possess ability to perform successfully in fast-paced, deadline driven atmosphere
- Must be capable of building a project plan
- Must understand the various project billing methods and create a schedule of values (AIA, progressive, project completed etc.)
- Excellent written and verbal communication skills
- Strong computer skills including Internet, Excel/Word/Outlook, Q360 experience a plus
- Detail-oriented, organized, and experienced in keeping others on task