At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we're driving incremental growth with the push of a button.
Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.
We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.
Each drink is crafted by nature, and perfected by innovation - we'd love to have you be a part of it.
Responsibilities:
Experience in a customer-facing, technical support role
Triage Field technical support inquiries from customers
Actively watch the ticketing queue monitor
Provide Tier 1 support for client and internal end-users
Handle high volume incoming calls and system alerts
Monitor and triage incoming requests via ticket queues
Have extraordinary communication and problem analysis skills
Qualifications:
Degree/Certification or equivalent practical experience
Experience working in a Support/Service/Help Desk/Call Center Role
Excellent analytical, organizational, interpersonal, and teamwork skills
Ability to adjust quickly to changing priorities and make quick decisions with available information
Vital customer service, prioritization, multitasking, communication, and leadership skills
Benefits:
Fully company-paid Medical and 99% company-paid Dental and Vision Insurance
3 weeks Paid Time Off, 5 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K
Beautiful new SF office with outdoor rooftop workspace
Free beverages with our Bot, snacks, and Wednesday lunches