Position Title: Implementation Support SME (Professional EHR)
Subject Matter Expertise in Veradigm/Allscripts Professional EHR
We are looking for Super Users who are able to interact with end users that are leveraging Veradigm/Allscripts Professional EHR suite.
This person should have a basic knowledge of clinical workflows
Customer service driven mindset
This individual will be providing customer support to clinical employees for the end client. This individual will need to help answer questions, calls, and help explain to end users about the EHR.
Proven track record of training and supporting both clinical and non-clinical staff.
Daily Responsibilities:
Carry out the implementation of Allscripts Solutions, and other designated 3rd party products all while maintaining the detailed project plan and project scope.
Identify and troubleshoot issues within the application and interfaces encountered during and after the implementation. This includes third party interfaces and applications.
Assist clients with parameterization and configuration of the EHR to deliver the necessary functionality defined in the projected contract/scope.
Lead and assist in the organizations specific system design, conversion migration and build of information in the database with the client.
Design and present client specific documentation and formal training.
Advise and assist clients on interface and application testing, planning, and fulfillment for successful Go live.
Allscripts EHR application SME to ensure setup supports organizations workflow decisions and billing needs.