Our client a Third Party Administrator (TPA) is looking for a Claims Manager to join their Dallas-Fort Worth office. The ideal candidate will have comprehensive knowledge and hands-on experience in managing commercial auto claims, bodily injury claims, and litigated claims. As a TPA Manager, you will play a crucial role in overseeing the claims process, ensuring timely and accurate resolution while maintaining excellent customer service standards. This is an onsite role in suburbs of Dallas, TX (Hurst, TX).
Job Responsibilities:
Assist in building and managing a team of claims adjusters, providing guidance, training, and performance evaluations.
Oversee the end-to-end claims process, including intake, investigation, evaluation, negotiation, and settlement of commercial auto, bodily injury, and litigated claims.
Maintain up-to-date knowledge of industry regulations, legal precedents, and emerging trends to inform decision-making and drive continuous improvement.
Act as a primary point of contact for clients, addressing inquiries, resolving issues, and fostering positive relationships.
Proactively manage SLA compliance
Communicates and reports to COO on claim metrics, SLA compliance and claim quality.
Facilitate with back-office support for the running of required client and financial reporting.
Participates in marketing calls/visits with clients where required.
Requirements:
Minimum of 3-5 years of experience in commercial auto claims management, with a proven track record of success in handling bodily injury and litigated claims.
Prior experience in a supervisory or managerial role within a TPA or insurance company.
Strong knowledge of insurance principles, regulations, and best practices, particularly within the commercial auto insurance sector.
Excellent leadership skills with the ability to motivate and mentor a diverse team.
Exceptional communication, negotiation, and problem-solving skills.
Proficiency in relevant software applications, including claims management systems and Microsoft Office suite.
Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail and accuracy.
Benefits:
Full benefits offered (Exceptional benefits package)