We are looking for our next Rockstar Service Manager to join our team in Flagstaff, Arizona!
Heath's Auto Management has 7 locations in Arizona- owned and operated by a husband and wife and their incredible team - no Franchise or corporation! We are a team-oriented business with tons of advancement and learning opportunities.
The Service Manager role is critical to the overall success of the business. They are the keeper of the values, the maintainer of the standards, and the leader whom everyone in the store follows. The person who will lead and manage all aspects of the store to ensure all goals are met.
Why Heath's Auto Management? We have an enthusiastic staff who are redefining the auto repair industry. We are constantly working on our repair process and adding new technology and processes to better care for our team and customers. We place the relationships we cultivate with our customers and employees at the highest of priorities.
If you are looking for an opportunity with a solid, growing company that puts people before money, then Heath's Auto Management is the right company for you.
Benefits:
No WEEKENDS!
No LATE NIGHTS!
Very competitive pay
Health Insurance
Vision and Dental Insurance
Employer paid Life Insurance
401(k) retirement plan and company match
Paid time off
Great work environment
Team friendly atmosphere
And more!
Job Responsibilities and Duties:
Manage Employees: Be the leader of the store's staff and help them meet the objectives & sales targets set forth by the company. Enforce and maintain the company's values, policies, and systems. Assist in payroll, maintain work schedules, and administer the employment practices of the company in partnership with the corporate office. Provide coaching to employees who aren't meeting standards or expectations.
Manage Store Work-Flow: While maintaining quality standards, maintain a balanced/efficient workflow using the company's systems such as the "workflow-board", store management software, and internal best practices. Manage technician workloads by monitoring and dispatching work in order to achieve the best possible results.
Sales: Perform, guide and oversee sales to hit the store's revenue goals.
Manage Costs: Ensure that costs are kept under control by staff in all areas of the store and find ways to reduce cost while maintaining the customer service and quality standards of the company.
Customer Service: Handle all customer service complaints, negative online feedback, and other customer service issues. This may include confronting and assisting frustrated customers. Prevent customer service issues whenever possible by monitoring/ensuring that all the verbal and written commitments/contracts made by staff are being honored. Provide coaching to staff regarding how to give better customer service based on observations made and/or from feedback from clients.
Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the store. Examples could be: running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed. Any other duties as needed to drive to the vision, fulfill the mission, and abide by the value of this organization.
Must possess the following Qualifications, Knowledge, Skills, and Abilities:
Must possess a valid US Driver's License, be insurable on the store insurance policy, and possess the ability to drive a vehicle with passengers.
2 years or more of practical experience working in a management role
Demonstrative skills in leading/managing people
Proven track record of driving financial performance
Ability to clearly communicate in English with others verbally and in various written forms. Ability to communicate in written form both with hand-written communication and typed communication.
Skilled and able to perform basic accounting and math
Skilled in basic computer functions/programs such as: word processing, spreadsheets, email usage, calendar management, project management software, etc