Quality Assurance Coordinator at GOODWILL INDUSTRIES OF GREATER DETROIT & SUBSIDIARIES in Novi, Michigan

Job Description:

MISSION STATEMENT

We build pathways to independence through personal development and the power of work.
DUTIES AND RESPONSIBILITIES:
Responsible for auditing participant, employer, and financial records per contract requirements. Communicates with Management and staff to ensure consistent and accurate reporting of contract performance activity as it relates to policy issuances and statements of work. Responsible for monitoring and entering accurate customer and financial data into customer relational management databases required by federal, state, or local systems. Provide recommendations for process improvements and corrective actions. Conduct follow-up audits to ensure issues have been addressed. Assist with reviewing financial budgets and expenditure rates related to program rules.Organizes contract Data Validation and Internal Control of files to ensure compliance in required timeframes.Coordinate and complete programmatic file reviews to ensure compliance with standards of contract requirements for performance, outcomes, and service delivery.Assists in the implementation of procedures and practices for continuous contract performance. Works with management to establish standards of data management excellence using qualitative and quantitative methods.Provides staff training to increase effective program compliance and conducts training as needed. Identifies, develops, and shares resources and information to support program operations such as creating detailed written instructions, spreadsheets, or diagrams.Prepares and submits required contract performance metrics and narrative reports of service operations.Performs other related duties as assigned.