Technical Training & Development Specialist at Methodist Healthcare Ministries in San Antonio, Texas

Job Description:

Essential Duties:

• Trains and educates end-users and new team member on the use of health information management applications, i.e., NextGen Enterprise, Smartsheet.


• Provides onsite, group, remote, and individualized instruction to assure staff proficiency on health information management applications.


• Serves as the bridge between end-users of Health Information Management related enterprise applications


• Develops, modifies, and maintains training programs and schedules for all Methodist Healthcare Ministries positions requiring the use of information management applications.


• Develops, modifies, and maintains training materials including instruction manuals, training checklists, handbooks, reference materials, computer tutorials, and multimedia visual aids.


• Provide technical expertise facilitating the in-depth analysis of documentation workflow, data collection, reporting expectations, and other technical issues


• Creation or modification of training materials to meet the business needs of the requesting department fostering standarized documentation processes.


• Responsible for collaboration with MHM departments or consultants to improve end-user training strategies


• Institutes a system to evaluate effectiveness of training program for each position.


• Maintains knowledge and understanding of each position concerning their role, function, and workflow to facilitate customized and effective instruction.


• Development of multi-faceted educational approaches to meet varied learning needs and styles. A focus on customer service is critical to the success of this position.


• Assist in analyzing new functionality in subsequent health information application releases to determine usability.


• Assist creating content for a Learning Management System (LMS).


• Participate in training to gain understanding of new workflows and process improvement.


• Coordinates training schedule to support the hiring and training demands of the organization.


• Communicates proactively with IT&S team to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, workflows, business initiatives and technologies.


• Attend conferences and training as required to maintain proficiency.


• Provides Tier I and Tier II Support Center technical support for health information management applications as needed.


• Attends weekly staff meetings, in-service meetings, and participates in MHM committees and task force activities as required.


• Provides ongoing technical assistance and support to team members.


• Provides on-call information management application support as needed.


• Performs other duties as assigned.

Annual salary rate begins at $49,378.00. Mid range at $61,723.00. Actual starting rate will be commensurate with experience and education.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High School Diploma or GED required. Two years of experience with health information management systems required. Conceptual, analytical, project management, and organizational skills required.

Experience working in clinic or hospital settings is required. Experience with the nonprofit sector and nonprofit business models preferred.

This position requires the ability and experience to interact comfortably and professionally with senior level staff and vendor.

Certificates, Licenses, Registrations:

None.

Language Skills:

Strong verbal, organizational and written communication skills. Must be able to read, analyze, and interpret general business requirements, technical procedures or government regulations. Ability to prepare presentations and documents that conform to prescribed style and format. Must be able to speak effectively and respond to questions before groups of customers, community members, leaders, or employees of an organization (diverse audiences). Must be able to understand and interpret clinical terminology.

Reasoning Ability:

A creative, strategic, and forward thinker with the drive to work independently and in group settings. A negotiator with interpersonal and relational skills, including a demonstrated ability to work in a complex and matrix team environment, with a strong focus on collaboration and innovation. Skilled in project management, setting and meeting deadlines, and time management.

Need to understand processes and work creatively with diverse types of stakeholders to build consensus. Sound judgment and maturity, exemplified by consistent professionalism, with an ability to identify and address organizational needs, develop and justify recommendations, and be responsive and clear in interacting with individuals at all levels, both internally and externally.

Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must be able to deal with problems involving several concrete variables in standardized situations. Can manage diverse stakeholder input and the strategic perspective in real-time. Ability to align business requirements to strategic imperatives and identify methods to execute using technological resources.

Computer Skills:

Must be able to demonstrate working knowledge of the Internet, Outlook, PowerPoint, Word, Excel, PowerPoint, EHR related software, and Smartsheet.