Director of Commercial Operations at Harbor Group Management in NORFOLK, Virginia

Job Description:

Director of Operations - Commercial Management

Job Title: Director of Operations - Commercial Management

Location: Remote

Supervisor: Managing Director - Commercial and Construction Management

Status: Exempt

JOB SUMMARY : This hands-on leadership position oversees a select number of commercial teams and their assets, including 3 rd party clients. Additionally, this position provides support, auditing, training, and resources in the context of leadership, management, and operating procedures for the Commercial division. At the direction of the Managing Director - Commercial and Construction management, this position will engage in special projects, as assigned, including but not limited to physical, tenant, and operational due diligence, transition of new assets to the Harbor Group platform, 3 rd party onboarding and interim onsite management responsibilities if/when vacancies arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES : These include the following but are not limited to the job specifications contained herein. Harbor Group Management Company may require additional duties or job functions that can be performed safely .

• Supervises and hires direct employees to fill the needs of the assigned portfolio. Directs the daily tasks of assigned employees and ensures budget and operating performance meet the investment objectives.

• Serve as liaison between corporate office, property managers, and owners to assist site teams with needed items .
• Works to develop and disseminate company policies and procedures and leads efforts to share best practices across the Commercial portfolio.
• Assist with acquisition, disposition, and due diligence efforts, including sourcing and hiring consultants, reviewing contracts, analyzing financial performance, and developing operating and capital budgets.
• Review current operating policy adherence, work with site teams for compliance and report to Managing Director areas for improvement .
• Support and assist General Managers in the Commercial portfolio with any management, operational, or contractual needs .
• Work with HG Receiver (or other Receivers) to take over, transition, and stabilize assigned assets, including direct responsibility for recruiting, onboarding, training, and ongoing oversight .

SUPERVISORY RESPONSIBILITIES : Manages one or more On-site Property Manager supervisors who oversee a total of 5 - 10 building employees. Ensure compliance with supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS : To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or bachelor's degree in business, construction, or related field desired
• Minimum of fifteen (15) years of Class A commercial property management.
• Experience including recent experience operating multiple class A assets.
• Recent experience managing high-performing teams and achieving stellar operational results.
• Proven experience driving corporate compliance and organizational efficiencies.
• Experience in multi-site property/facilities management.
• Must have strong financial acumen and experience preparing budgets, CAM reconciliations, and other types of related financial reports.
• Familiarity with building systems, lease negotiation, documentation, and administration.
• Experience with receivership and 3rd party assignments.
• Must be a well-organized and self-directed individual with exceptional time management skills, including the ability to work under tight deadlines, prioritize and efficiently manage multiple complex projects, and be detail-oriented.
• Must have at least 15 years of personnel management experience.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point) and Adobe Acrobat required.
• Experience using a property management accounting platform, such as Yardi, Kardin, or MRI.
• BOMA - Real Property Administrator (RPA) or IREM - Certified Property Manager (CPM) Designation desired

PHYSICAL REQUIREMENTS / WORKING CONDITIONS : The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to travel up to 40% by driving an automobile or commercial flight. Travel may require overnight stays.

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement