Cloud Solutions Engineer at Equifax Inc. in Alpharetta, Georgia

Job Description:

The Cloud Solutions Engineer is responsible for the planning and delivery of cloud based customer solutions, capture and refine requirements across multi-disciplinary teams, actively address issues, setting priorities when appropriate and assist clients with ongoing support for applications.

What you will do:

• Responsible for consulting with clients and advising them how to integrate Equifax products and services to solve their business problems.
• The consulting engagement usually also involves identifying and implementing improvements to the clients existing business processes.
• May be a point of contact to clients regarding overall and day-to-day service delivery.
• Responsible for client satisfaction and is responsible for the quality of services provided.
• Participate in customer Transformation to Cloud and validate customer solutions in Cloud environment
• Coordinate customer migration from legacy platform to new cloud platform
• Participate in the design, build, test and implementation of Operations deliverables to support project initiatives
• Project coordination - Assist with basic tasks of application deployment and setup; Troubleshooting application availability and provide 1st line production support for VIP customers
• Participate in incident, problem and change management with accurate reporting
• Coordinate post production activities with customer delivery to ensure on-time delivery
• Prepare appropriate documentation
• Prioritizes and organizes own work to meet deadlines and deliver quality results

• Bachelor's degree in engineering or related disciplines
• Must be proficient in the use of API Client tools e.g. Bruno, Postman, etc.
• 4+ years in a related position having proven your time management, organizational, team collaboration, problem-solving, and communication skills
• 4 years of experience in a client facing, technology focused position
• Minimum 1 year of experience working in Cloud technology Jira, Confluence or other agile tool experience
• A strong background in designing, implementing, business Analysis, and supporting customers is required

• Experience with Cloud transformation, Change Management (OPS), Operational Excellence, Process Improvement (OPS), Systems and Technology Integration
• Implementation knowledge of Google Cloud