Sales Counselor – Assisted Living at Westminster Shores, Inc. in St. Petersburg, Florida

Job Description:

Only those with direct experience in Active Senior Living or Assisted Living sales will be considered for this position.

Be a part of an exciting opportunity to join the sales team at our beautiful waterfront LPC in St. Petersburg.  The Sales Counselor’s role is to maximize results and to reach and exceed the sales benchmarks and the budgeted occupancy established for the community.  Manages the community's AL (Assisted Living) sales process and provides customers with community-related information via personal visits, coordination of assessments and follow-up.

ESSENTIAL JOB FUNCTIONS:
 
 • Responsible for utilizing internal and external systems to increase and maintain maximum occupancy.
 • Must meet the requirements set forth by the Sales Excellence Initiative program.
 • Responsible for building and maintaining long-term relationships with prospective/current residents in order to understand needs/likes/requirements.
 • Responsible for assisting prospective residents in selecting, visiting and inspecting housing units (unit types depend on the community).
 • Responsible for entering new leads, updating and maintaining current information in Enquire CRM.
 • Responsible for managing visits and/or tours of prospective residents to your community.
 • Responsible to support the Sales Director in training back up team members to field incoming traffic.
 • Responsible for meeting or exceeding company sales metrics, meeting with prospective new residents through inquiries and closing tour process, including external community partners and referral sources.  Will focus (with the team) on providing the resident and family with all necessary information to achieve optimal satisfaction and customer relations.  

REPORTING RESPONSIBILITIES:
Complete Month End Conversion Report due to the Sales Director by the 3rd day of the following month.

SALES BENCHMARKS:

• Complete weekly Lead Status and Available Inventory Update


• Minimum of 3 sales per month


• Minimum of 8 connected prospective resident calls per day


• Minimum of 2 connected referral source calls per day


• Minimum of 5 prospective resident appointments per week


• Minimum of 3 referral source appointments per week

ESSENTIAL QUALIFICATIONS:
 Education and Experience:
 • High school diploma or general education degree (GED); and two (2) years sales experience or equivalent combination of education and experience, preferably with seniors.
 • Older adult housing sales experience preferred; LPC sales experience preferred.

The Physical activities of this position involve:
 • Balancing Kneeling Reaching
 • Crouching Pulling Standing
 • Manual Dexterity Pushing Stooping
 • Grasping Lifting up to 40 lbs.

Sensory and communicative activities with or without prosthetic of this position are:
 • Hearing, Seeing
 • Speaking and Writing

An individual in this position will be exposed to:
 • Inside and outside environmental conditions
 • Bloodborne pathogens (low risk)
 • Respiratory pathogens

 

 

Behaviors

Preferred

• Thought Provoking: Capable of making others think deeply on a subject


• Team Player: Works well as a member of a group


• Loyal: Shows firm and constant support to a cause


• Leader: Inspires teammates to follow them


• Innovative: Consistently introduces new ideas and demonstrates original thinking


• Functional Expert: Considered a thought leader on a subject


• Enthusiastic: Shows intense and eager enjoyment and interest


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help


• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


• Goal Completion: Inspired to perform well by the completion of tasks


• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals


• Financial: Inspired to perform well by monetary reimbursement


• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

See job description

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