Welcome Center Concierge - Beverly YMCA at YMCA of the Northshore in Beverly, Massachusetts

Job Description:

The Beverly YMCA is currently seeking an energetic and social individual for a part-time position at the Member Services Welcome Center. We are currently seeking staff for our weekend shits!

This individual is responsible for managing the needs of the welcome center including offering friendly, caring support to members and guests as they get connected to our many membership and program offerings, answering questions, providing tours, and updating membership information.  

If you enjoy a fast-paced, highly relational environment and are looking for an opportunity to promote youth development, healthy living, and social responsibility in your community, we invite you to apply!

Essential Functions:

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.




• Interviews and/or tours prospective members; sells memberships.




• Builds relationships with members; helps members connect to the YMCA.




• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.




• Applies all YMCA policies dealing with member services.




• May monitor the locker rooms as required and respond to emergencies as necessary.

• Must be 18+ for the closing shifts.



• Excellent interpersonal and problem-solving skills.




• Ability to connect with people of diverse backgrounds.




• Previous customer service, sales, or related experience.




• Basic knowledge of computers.




• We are looking to fill shifts during the week and on the weekends. 

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.