IT End User Services Specialist at Millipore Corporation in Burlington, Massachusetts

Job Description:

The End User Services Specialist, will be accountable for the delivery of IT support,services, and customer experience, at our US sites. In this role you will guide customers through all support processes (including Global) when needed. Specific responsibilities include: Act as 2nd and 3rd level onsite support for incident management. Work as part of the local IT team supporting all onboarding and transfer requests. Coordinate AV support with key stakeholders. Work with Global teams to support multi-site and in-building conferences.Provide support for any integration (M&A) activities. Work with Global teams (Application Support, Infrastructure, and line of business) to resolve complicated and advanced IT-related issues locally. Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end user software and hardware. Always provide a positive and supportive experience for our colleagues. Seek support from team members in difficult situations. Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available). Periodic on-call support as needed. Engage in Innovation activities such as process improvements, pilots, PoCs, etc. Coordinate uninterrupted IT support and communicate ongoing strategy and execution with internal colleagues. Handle needed inquiries & escalations, and establish partnerships with key customers for issues relating to IT Infrastructure and EUS. Travel (Up to 10%) - Mostly within North America; Occasional day trips to offices. Occasional overtime, on-call for off-hours as needed



Physical Attributes:



Lift at least 25lbs Sit or stand for extended periods of time



Who You Are:




Minimum Qualifications:



High School Diploma or GED 3+ years of experience supporting laptops, desktops, printers, Microsoft Officeapplications (Outlook, Lync, Skype for Business, Word, PowerPoint, Excel) 3+ years of IT experience in a customer-facing role



Preferred Qualifications:



Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Mobile Iron, etc. Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM Bachelor's Degree in any disciplineITIL Certification Audio Visual systems and support experience (Cisco, Poly & Microsoft)