Agency Billing Services Administrator I at Arthrex, Inc. in Fort Myers, Florida

Job Description:

Requisition ID: 60189 Title: Agency Billing Services Administrator I Division: Arthrex, Inc. (US01) Location: Fort Myers, FL

Arthrex Inc. is hiring an Agency Billing Services Administrator I to work at our Logistics Center in Fort Myers, FL to be responsible for all billing related procedures for Arthrex Agencies and their personnel. At least 1 year of customer service experience is required. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

If hired for this position, you will be eligible for a $2,000.00 sign-on bonus (minus appropriate tax withholdings). You will be paid the $2,000.00 during your first pay period.

Essential Duties and Responsibilities:

• Professionally answer incoming phone calls and respond to emails from Agency offices and their personnel.


• Support Agency personnel by providing special reports, processing returns requests and other various transactions in a timely manner.


• Communicate and collaborate with Product managers, Regional Managers & Directors in resolving issues related to special billing requirements outside of the standard Arthrex pricing structure.


• Process manual issue orders as required, including in depth research related to Synergy and Capital Equipment Issue Orders.


• Processes Issue Orders related to transitioned Agencies and provide reports to Field Audit team to have exiting agency consignment inventory removed.


• Assist AR in Processing consignment and serialized item related credits.


• Analyze all no charge issue orders to ensure that they have proper approvals and that proper promo codes are applied.


• Review all Issue Orders that are received for manual entry to ensure they have proper approvals for pricing anomalies.


• Process daily Agency Instrument Credit Report.


• Run daily VD Block Report.


• Investigate daily PGI Report.


• Process monthly reports, including PRO Code Agency billings and monthly Agency Freight Credit transactions.


• Analyze processes and collaborate with team to identify opportunities for improvements and efficiencies.


• Identify and report any non-compliant incidents to Agency Billing Supervisor or ABS/CSLR Manager.


• Ensure Arthrex procedures and policies are being followed according to Arthrex Quality Management requirements.

Knowledge: Develop and master a complete knowledge of industry products and billing practices, customer service skills, and quality standards. Develop and master a complete knowledge of Agency Billing Services procedures and best practices. Become knowledgeable of SAP and enhanced navigational skills within SAP. Basic knowledge of Excel and develop a basic knowledge of Winshuttle processes. Regularly participates in ABS Dept meetings.

Discretion/Latitude: Required to work as part of a team or individually. Develop the ability to self-review work for detail accuracy, consistency, and meeting objectives. Ability to provide quality customer service. Ability to document accurate notes in orders, referencing policies and procedures for detailed instructions.

Skills:

• Ability to work in a multi-tasked based environment.


• Possess a high level of attention to detail.


• Develop Basic-Intermediate SAP Business system knowledge preferred.


• Customer Service background required.


• Coachable, Team player, self-motivated


• Work extended hours, at month, quarter, and fiscal year ends.


• Basic-Intermediate level of Microsoft Office, Excel, Word, PowerPoint, and Outlook email experience.


• Develop the ability to work independently and effectively with internal and external customers.


• Develop the ability to verbally communicate ideas and issues effectively to other team members and management.


• Experience in high paced environment with the ability to manage multiple responsibilities concurrently.


• Basic-Intermediate Billing knowledge, Organization skills, ability to meet multiple deadlines.

Education/Experience:

• High school diploma or equivalent required.


• Bachelor's Degree preferred.


• 1 year Customer Service experience required.


• Ability to develop a thorough knowledge of all aspects of the ABS processes & procedure.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to listen, understand the information provided, and follow instructions.

Mathematical Skills: Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

Language and Communication Skills: Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures. Bi-lingual language skills a plus (Spanish, German, Portuguese).

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

Arthrex Benefits

• Medical, Dental and Vision Insurance


• Company-Provided Life Insurance


• Voluntary Life Insurance


• Flexible Spending Account (FSA)


• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)


• Matching 401(k) Retirement Plan


• Annual Bonus


• Wellness Incentive Program


• Free Onsite Medical Clinics


• Free Onsite Lunch


• Tuition Reimbursement Program


• Trip of a Lifetime


• Paid Parental Leave


• Paid Time Off


• Volunteer PTO


• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.