Senior Manager, Customer Satisfaction & Quality at Schneider Electric USA, Inc in FRANKLIN, Tennessee

Job Description:

Under Global Supply Chain North America, the Sr. Manager, Customer Satisfaction & Quality Cluster strives to transform GSC to a highly customer-oriented organization to deliver premium quality and service to customers and exceed their expectations. This position is responsible for made to stock & made to order at the following US plants: Cedar Rapids, IA; Lincoln, NE; Huntington, IN; Lexington, KY, and Columbia, MO.

• To drive customer-oriented culture under the core value of customer first. Transform the customer voice to the quality initiatives to step up customer satisfaction.
• To drive zero defect mindset and premium quality in the plant and lead the deployment of the quality winning plan to the GSC entities.
• To build a strong plant quality team and coach the team to grow their competence.

Mission of CS&Q transformation is to engage the whole organization to the core value of customer first and bring a unique exposure & experience to development potential for talents in every domain.

What will you do?
• Responsible for quality performance of the cluster
• Realize the customer first value in the organization by defining the customer first initiatives and foster customer centricity activities
• Execute the winning plan of quality to the plants
• Grow people's competence
• Drive continuous improvement through Kaizen, 8D, Six Sigma, Red-x etc.
• Drive the process robustness of the production lines leveraging digital quality
• Collaborate with LOB and CSQ central team for quality improvement
• Up to 50% travel to US Plants

What qualifications will make you successful?

• Bachelor's Degree (or higher) in Supply Chain, Management, Engineering or related field
• 8+ years of experience in Customer Satisfaction & Quality Management
• Manufacturing background a must; automotive industry preferred
• Expert of continuous improvement tools like 8D, FMEA, Six Sigma Certification of Black Belt, APQP, PPAP, Lean Manufacturing
• Passionate to customer satisfaction improvement
• Strong leadership and influence in customer first culture change
• Ready to take bold actions and make breakthroughs & keep raising the bar high to premium quality and service
• PMP certification a plus

What's in it for me?
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more.

Who will you report to?
VP Global Supply Chain, North America Manufacturing - Customer Satisfaction & Quality

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Under Global Supply Chain North America, the Sr. Manager, Customer Satisfaction & Quality Cluster strives to transform GSC to a highly customer-oriented organization to deliver premium quality and service to customers and exceed their expectations. This position is responsible for made to stock & made to order at the following US plants: Cedar Rapids, IA; Lincoln, NE; Huntington, IN; Lexington, KY, and Columbia, MO.

• To drive customer-oriented culture under the core value of customer first. Transform the customer voice to the quality initiatives to step up customer satisfaction.
• To drive zero defect mindset and premium quality in the plant and lead the deployment of the quality winning plan to the GSC entities.
• To build a strong plant quality team and coach the team to grow their competence.

Mission of CS&Q transformation is to engage the whole organization to the core value of customer first and bring a unique exposure & experience to development potential for talents in every domain.

What will you do?
• Responsible for quality performance of the cluster
• Realize the customer first value in the organization by defining the customer first initiatives and foster customer centricity activities
• Execute the winning plan of quality to the plants
• Grow people's competence
• Drive continuous improvement through Kaizen, 8D, Six Sigma, Red-x etc.
• Drive the process robustness of the production lines leveraging digital quality
• Collaborate with LOB and CSQ central team for quality improvement
• Up to 50% travel to US Plants

What qualifications will make you successful?

• Bachelor's Degree (or higher) in Supply Chain, Management, Engineering or related field
• 8+ years of experience in Customer Satisfaction & Quality Management
• Manufacturing background a must; automotive industry preferred
• Expert of continuous improvement tools like 8D, FMEA, Six Sigma Certification of Black Belt, APQP, PPAP, Lean Manufacturing
• Passionate to customer satisfaction improvement
• Strong leadership and influence in customer first culture change
• Ready to take bold actions and make breakthroughs & keep raising the bar high to premium quality and service
• PMP certification a plus