The RealReal is the world's largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We're hiring, and we'd love for you to join our dynamic team!
The Gemology Associate at The RealReal supports the Fine Jewelry and Watch department through advanced gemological testing of colored gemstones with Raman spectroscopy, gemology specific quality control and helping to maintain and organize TRR owned training materials. They are responsible for providing in the moment gem testing and feedback, creating a safe space and building confidence in the team. In their day to day interactions they must echo The RealReal's values and standards. Counseling on content, best practices, and diamond and colored stones specific needs; the role demands inventive problem solving and excellent interpersonal skills.
You are a collaborator and passionate person who identifies opportunities and strives for business success. You have basic colored stone knowledge and experience with advanced gem testing equipment and application. This role will report to the Expert Gemologist. Key partners include: Pricing and Authentication Gemology Team, Fine Jewelry & Watch Production, and Pricing and Authentication Jewelry Team.
What You Get To Do Every Day
Be a crucial part of the inbound pipeline by testing gemstones with Raman spectroscopy prior to product assortment and distribution Perform high volume QC and maintain daily metrics
Support and develop FJW Specialist new hires during ramp-up period
Collect and report data in partnership with the Pricing and Authentication Gemology Team to provide detailed feedback and propose trainings to the Production Management team
Support and assist processing gemological inquiries and maintain metrics
Uphold accuracy, consistency and quality of: standards and methodologies, gem identification through Raman spectroscopy, weight estimation QC, performance metrics and system information
Support in facilitating in the moment trainings when giving QC feedback
Ensure all laboratories are equipped with necessary and functioning tools, including performing regular maintenance and calibration
Organizing and maintaining internal database of TRR owned training materials
Participate in data image collection
What You Bring To The Role Minimum Requirements:
Experience using Raman spectroscopy
Baseline knowledge of gemstones and some minerals; degree in mineralogy or geology a plus
GIA Graduate Gemologist diploma or equivalent (not required, but a plus)
Fluency in GIA grading standards for diamonds, colored stones and pearls
Diamond and colored stone weight estimation know-how and proficiency
The ability to prioritize multiple time-sensitive tasks and/or escalate issues
The skills to work effectively and collaboratively in teams and cross-functionally to meet shared goals and
deadlines
Attention to detail, strong organizational and communication skills, geared towards large groups
Solid analytical skills
The ability to prove in person feedback
Compensation | Benefits | Perks
Employee Stock Purchase Plan (purchase stock at discounted rates)
401K (with company matching up to $1000)
Medical, Dental & Vision Insurance
Paid parental leave
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays
The expected hourly rate for this role is $30.00 - $30.00 . To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.