Brown & Brown has an exciting opportunity for a Commercial Lines Unit Leader for our Technical Assistant team in Longmeadow, MA; this role is hybrid.
WHAT YOU'LL DO:
Respond to customer questions and requests
Establish uniform procedures for the Commercial Lines Technical Assistant Unit.
Responsible for the productivity, quality, and staffing of the unit.
Perform performance reviews of the Technical Assistant staff, drawing on the input of the producers and other department managers.
Attend carrier and industry meetings and seminars to foster relationships.
Maximize the use of the Agency technology through regular training and assist in the ongoing research/solicitation of advanced software products.
Work with Commercial Lines Team Leader to achieve the department's annual financial and performance goals.
Strengthen and maximize electronic communications between carriers, clients, and the Agency.
Eliminate poor and inefficient practices.
Assist in the identification of education and training that the staff needs.
Identify potential errors and omissions exposures and implement procedures that will minimize or eliminate the same.
Perform standard account management responsibilities on assigned accounts, including but not limited to customer service, updating and maintaining data in agency management systems, processing renewals, managing expiration reports, etc.
Establish Agency service standards.
Manage, direct, and coordinate activities of Technical Assistant Unit personnel.
Monitor expectations.
Pursue a program of personal and professional development.
WHAT YOU'LL NEED:
Minimum of three years in insurance - preferably experience at an insurance agency.
High School diploma.
MA Property & Casualty Producer License
Proficient with MS Office Suite
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
This position requires routine or periodic travel, which may require the teammate to drive their own or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, as well as maintenance of minimum acceptable insurance coverages, are a requirement for this position.
WHAT WE OFFER:
Excellent growth and advancement opportunities
Competitive pay based on experience
Discretionary Time Off (DTO)
Generous benefits package: health, dental, vision, 401(k), etc.