About Constellation Constellation is a global, NYC-based SaaS company that's seen exponential growth since its founding in 2016. Inventing the world's first and only creative marketing technology made for highly regulated industries, our end-to-end compliance solution features built-in verticalized engines designed to streamline the creative process for Fortune 500 companies in Auto, Pharma and Banking-with an automated solution that scales both creative and the regulatory approval process.
Constellation was named the 65th Fastest-Growing Private Company in America, the 10th Fastest-Growing Women-Owned Private Company, and the 7th Fastest-Growing Marketing & Advertising Company by Inc 500. In 2022, our platform won the Digiday Technology Award for Best Marketing Automation Platform.
About The Role As a Senior Customer Success Specialist, you will play a pivotal role in ensuring the timely and successful delivery of campaigns and client deliverables. A successful Senior Customer Success Specialist will be someone who can think "outside of the box" and work under pressure to exceed client expectations and develop client solutions.
This role will require a qualified individual to work onsite three (3) days per week out of our New York City office.
Responsibilities
Maintain and nurture a book of business, fostering strong relationships with both current and prospective clients
Identify opportunities for upselling, cross-selling, and pitching new business ideas
Oversee projects & campaigns from start to finish, ensuring timely and efficient turnaround of deliverables
Enhance the SaaS customer experience across onboarding, support and account management stages
Support the Sales Team by contributing to proposals and new business initiatives
Monitor and improve KPIs related to customer success, aiming for scalability of processes and frameworks
Perform additional duties as assigned
Job Requirements
2+ years experience in a digital marketing, client-facing role
High School diploma required. Bachelor's degree (in Communications, Marketing or a related field preferred)
Proficiency in Facebook Ads Manager, Search Engine Marketing and Social Recommendations/Optimizations and SaaS technologies
Demonstrate a strong understanding of digital campaign metrics and insights
Ability to construct and execute client contracts and proposals
Ability to multitask and manage multiple projects and tasks effectively with flawless client-centric focus
Demonstrated proactive problem-solving skills and emotional maturity.
Exceptional attention to detail and effective time management abilities.
Excellent organizational and interpersonal skills.
Positive attitude and collaborative team mindset.
Ability to travel for in-person meetings with clients as needed
Willingness to thrive in a dynamic startup environment
Other Job Information This job description is not all inclusive. Constellation reserves the right to amend this job description at any time.
Benefits At Constellation
Comprehensive Healthcare, Dental, and Vision coverage
Flexible PTO
Hybrid work environment
Casual in office dress code
Competitive 401k plan with company match
Commuter and Parking Benefits
Paid Family Leave
Catered lunches & free snacks and beverages
Wellness programs and other employee perks
Diversity & Inclusion Constellation is an Equal Opportunity Employer, committed to providing a diverse and inclusive environment. Here at Constellation we don't discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law.
If you need an accommodation during any part of the interview process, due to a disability, please let your dedicated Talent Partner know.
Compensation Package The total compensation package is made up of base compensation, equity, and benefits